Okay We use cookies on our website so that we can make sure you find the information you need in the most simple way. By continuing you accept these cookies. Find out more about cookies and how we use them.

News releases

Are you a customer in need of assistance?

customer in need of assistance

Need assistance block text

If you have an emergency or a billing enquiry, check out our help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

Media contacts block text

If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • We’ve discovered a burst water pipe in the CV2 area of Coventry which may be causing water supplies to be off or at low pressure for some of our customers.
  • We're pleased to say that the water supply in Haddon Road is now back to normal and we’d like to apologise for the inconvenience and disruption that you’ve experienced over the last few days. We’d also like to thank you for your patience and cooperation during this time.
  • To further help protect customers in Worcestershire, Severn Trent is to deploy pumps in Bewdley later today.
  • The rain and storms we’ve seen over the last few days, means we’ve had to deal with significantly more incidents of flooding that we would normally see at this time of year. We know that sewer flooding is one of the worst things that can happen to our customers and although this situation is challenging for us, we are working hard to do everything we can for those who have been affected.
  • Following the heavy rainfall over the weekend, Severn Trent has deployed pumps in Worcester and in Upton upon Severn to help protect customers from the possibility of internal flooding.