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About us

Back in the 18th century, responsibility for water supply and waste water treatment was shared with the local government. So how did we get to where we are today?

Our story

  • Our Water Forum was created in 2012 to challenge Severn Trent as it developed its business plan for 2015-20. Read more about it here.
  • We're always planning for a sustainable future. Find out more about our five year plan and 25-year strategy.
  • 'Doing the Right Thing' is the Severn Trent principles. They help all Severn Trent employees understand how to think about the actions and decisions that they have to take every day.
  • As our customer, we want to deliver you the best possible service. Find out more about what you can expect from us, and what to do if things go wrong.