How we can help you
Save water, save money
We all use water in different ways – often without thinking about it – but saving water doesn’t have to be difficult.
Help to pay your bills
Sometimes it can be hard to pay your bills. If you could use some financial help, we’ve got several ways we can lend a hand.
Water quality
If your water ever looks, tastes or smells different to usual, we can help you understand and solve common water quality problems.
Coronavirus (COVID-19) response
The steps we’re taking to help protect all of our customers, while making sure there’s plenty of water available for everyone.
Latest news
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Frequently Asked Questions
- What is Barclays Pingit?
- When will I be able to see my bills online?
- Am I a Severn Trent Water customer?
- My partner/family member has passed away. What do I need to do?
- How much does it cost to have water meter fitted?
- I am moving home - what do I need to do?
- Can I apply for a meter on behalf of someone else, e.g. an elderly relative?
- Will I get a discount for paying by Direct Debit?
- Where is my water meter located?
- How do I add further accounts to my existing online profile?
- What is a Watercard and how can I get one?
- I am on a shared supply with my neighbour(s), can I separate it?