How we can help you
Why your bill may go up
We've all been doing things differently recently and that includes the way we've been using water, which may affect your bill.
Help to pay your bills
Sometimes it can be hard to pay your bills. If you could use some financial support, we’ve got several ways we can help.
The quality of your water
If your water ever looks, tastes or smells different to usual, we can help you understand and solve common problems.
Coronavirus (COVID-19) response
The steps we’re taking to help protect all of our customers, while making sure there’s plenty of water available for everyone.
Latest news
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Frequently Asked Questions
- Will I get a discount for paying by Direct Debit?
- How do I add further accounts to my existing online profile?
- I am on a shared supply with my neighbour(s), can I separate it?
- What is the difference between a foul sewer and a surface sewer
- How do I calculate my sewage flow rate?
- Can I change my username?
- What should I do if my email address has changed?
- My account is in credit - how do I claim my refund?
- Can I have a combined foul and surface water connection?
- What is the meter reading service?
- How will you refund my credit?
- I've changed my email address, what should I do?