How we can help you
Why your bill may go up
We've all been doing things differently recently and that includes the way we've been using water, which may affect your bill.
Help to pay your bills
Sometimes it can be hard to pay your bills. If you could use some financial support, we’ve got several ways we can help.
The quality of your water
If your water ever looks, tastes or smells different to usual, we can help you understand and solve common problems.
Coronavirus (COVID-19) response
The steps we’re taking to help protect all of our customers, while making sure there’s plenty of water available for everyone.
Latest news
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Frequently Asked Questions
- When will I be able to see my bills online?
- Will I get a discount for paying by Direct Debit?
- What is Barclays Pingit?
- Am I a Severn Trent Water customer?
- How much does it cost to have water meter fitted?
- My partner/family member has passed away. What do I need to do?
- I am moving home - what do I need to do?
- Can I apply for a meter on behalf of someone else, e.g. an elderly relative?
- What is a Watercard and how can I get one?
- Where is my water meter located?
- How do I add further accounts to my existing online profile?
- Are there any cheaper tariffs available for customers who manage their account online?