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Coronavirus (COVID-19) response
The steps we’re taking to help protect all of our customers, while making sure there’s plenty of water available for everyone.
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- Will I get a discount for paying by Direct Debit?
- How do I add further accounts to my existing online profile?
- I am on a shared supply with my neighbour(s), can I separate it?
- What is the difference between a foul sewer and a surface sewer
- How do I calculate my sewage flow rate?
- Can I change my username?
- What should I do if my email address has changed?
- My account is in credit - how do I claim my refund?
- Can I have a combined foul and surface water connection?
- What is the meter reading service?
- How will you refund my credit?
- I've changed my email address, what should I do?