Help and Contact
What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
We may collect technical data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve our experience on the site. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet
browser settings. "Cookies" can be removed from your computer.
The following cookies are used on the stwater.co.uk website after an authenticated login:
|_ga||.stwater.co.uk||Used by Google Universal Analytics||GA1.3.2128195409.1524848312|
|_gid||.stwater.co.uk||Used by Google Universal Analytics||GA1.3.186975767.1526026313|
|s_cc||.stwater.co.uk||Used by Adobe Site Catalyst cookie||True|
|s_getNewRepeat||.stwater.co.uk||Used by Adobe Site Catalyst cookie||1526026313329-Repeat|
|s_ppn||.stwater.co.uk||Used by Adobe Site Catalyst cookie||severn%20trent%20water|
|AMCVS_2514401053DB27B70A490D4C%40AdobeOrg||.stwater.co.uk||Adobe Experience Cloud uses a cookie to store a visitor ID that is used across Experience Cloud Solutions||1|
|AMCV_2514401053DB27B70A490D4C%40AdobeOrg||.stwater.co.uk||Adobe Experience Cloud uses a cookie to store a visitor ID that is used across Experience Cloud Solutions||14061…|
||.stwater.co.uk||Current active (or last) monitoring session. The 23296555 is Severn Trent Water’s site id||srjT8pS8QJ-L7BbcknSxrg|
|LPVID||.stwater.co.uk||Visitor ID as identified in LiveEngage||JhOTVmMjE2OGJkMzU1NmY1|
|_sdsat_Event-MCID||www.stwater.co.uk||Used for Adobe Analytics||71930…|
|_sdsat_Event-STW-ID||www.stwater.co.uk||Used for Adobe Analytics||null|
|_sdsat_logged_in_status||www.stwater.co.uk||Used for Adobe Analytics||AUTHENTICATED|
|_sdsat_um_ab||www.stwater.co.uk||Used for Adobe Analytics||0|
|_sdsat_um_as||www.stwater.co.uk||Used for Adobe Analytics||A|
|_sdsat_um_cab||www.stwater.co.uk||Used for Adobe Analytics||G|
|_sdsat_um_dma||www.stwater.co.uk||Used for Adobe Analytics||09/331|
|_sdsat_um_lba||www.stwater.co.uk||Used for Adobe Analytics||0|
|_sdsat_um_lbd||www.stwater.co.uk||Used for Adobe Analytics||05/05/2018|
|_sdsat_um_paperless||www.stwater.co.uk||Used for Adobe Analytics||A|
|_sdsat_um_pp||www.stwater.co.uk||Used for Adobe Analytics||A|
|_sdsat_um_sc||www.stwater.co.uk||Used for Adobe Analytics||SC218|
|_sdsat_um_sp||www.stwater.co.uk||Used for Adobe Analytics||A|
|_sdsat_um_userid||www.stwater.co.uk||Used for Adobe Analytics||eda675ed6c7d439e92f73237234e3269|
|AWSALB||www.stwater.co.uk||Used for ensuring sticky sessions on the AWS ALB.||=XoN/kS…|
|JSESSIONID||www.stwater.co.uk||Used by Adobe for the users unique session||i3tsewvwezbpv27c9ip2rg83|
|stw_cookie_acceptance||www.stwater.co.uk||Used by Adobe Experience Manager to know when to display the “Accept cookies” banner||True|
|STW-X-Session-Authenticated||www.stwater.co.uk||Used by Web Self Serve||True|
|login-token||www.stwater.co.uk||Used by Web Self Serve
|1P_JAR||.google.com||Used by Google, based on recent searches and interactions, to customise ads on Google websites||2018-5-11-8|
|CONSENT||.google.com||Used by Google, based on recent searches and interactions, to customise ads on Google websites||WP.26cea9|
|NID||.google.com||Used by Google - contains a unique ID Google uses to remember your preferences||129=…|
|IDE||.doubleclick.net||Used by Google (DoubleClick) to improve site advertising||AHWqT…|
|LPSessionID||lo.v.liveperson.net||Current active (or last) monitoring session||srjT8pS8QJ-L7BbcknSxrg|
||We use these cookies to discover how you use our website. This helps us understand what works and what needs improving, so we can make sure the website does everything you need it to, in the best way possible.||BD4F818D8125AE8920C6AA13599CFAFE86|0|
|da_lid||.decibelinsight.net||We use these cookies to discover how you use our website. This helps us understand what works and what needs improving, so we can make sure the website does everything you need it to, in the best way possible.||8E7CB2BE9565EA12B597BB991B9EB0F535|0|
||These cookies store anonymous information about you. Each user is assigned a random, unique identification number which helps us to track visits and survey views, so we can effectively analyse and act on feedback and problems with user experience.||192784%3A0.0.0.0.2%3B192786%3A188.8.131.52.2|
|ki_t||www.stwater.co.uk||These cookies store anonymous information about you. Each user is assigned a random, unique identification number which helps us to track visits and survey views, so we can effectively analyse and act on feedback and problems with user experience.||1568120888819%3B1571060871469%3B1571060871469%3B3%3B193|
|ki_u||www.stwater.co.uk||These cookies store anonymous information about you. Each user is assigned a random, unique identification number which helps us to track visits and survey views, so we can effectively analyse and act on feedback and problems with user experience.||efc96fed-ca09-9680-c9b7-4325|
Will my visit to the website be affected if I turn cookies off in my browser?
For general browsing of our website,you will see little difference. If you are using the site to pay bills however, you will have issues whilst logged in, throughout the payment process.
Third party cookies
Throughout our website we have integrated social media share buttons from third party websites such as Facebook and Twitter. Pages with this embedded content may present cookies from these websites over which Severn Trent Water has no control. You should check the relevant third party website for more information about how these cookies are controlled. We do not pass any data collected onto third parties.