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Our use of cookies

Explaining cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website.

Most web browsers allow some control of cookies through the settings. You can find out how to see which cookies are being used and how to manage them on the All About Cookies website.

How to change your cookie preferences

You can use our cookie preferences centre to choose which cookies you’d like to accept and which you want to turn off. You can change these preferences at any time.

How we use cookies

We may collect technical data about the type of web browser and computer operating system you use, and the pages you visit and interact with.

This information does not identify you as an individual. It is only used for tracking site use so we can learn from and improve your experience on our site.

We may also place a cookie on your hard drive that will help us to identify you when you return to the site. This will allow us to tailor content to your personal preferences and account  status.

If you do not wish to use cookies you can disable them in your web browser settings, and remove them from your computer when you clear browser history data.

 

Essential Cookies

Group Cookie Purpose
Load Balance AWSALB These are load balancing cookies. These are used to direct your requests to the correct server or servers during your time using the website so that demand is spread out across our severs efficiently.
Load Balance AWSELB These are load balancing cookies. These are used to direct your requests to the correct server or servers during your time using the website so that demand is spread out across our severs efficiently.
Load Balance AWSALBCORS These are load balancing cookies. These are used to direct your requests to the correct server or servers during your time using the website so that demand is spread out across our severs efficiently.
Load Balance AWSELBCORS These are load balancing cookies. These are used to direct your requests to the correct server or servers during your time using the website so that demand is spread out across our severs efficiently.
Adobe Analytics AMCVS This is an Adobe Analytics cookie that shows if Analytics are enabled.
Adobe Analytics AMCV This is an Adobe Analytics marketing cloud ID cookie that tells us about the device being used to interact with the website.
WSS JSESSIONID This session tracking cookie allows our servers to respond to your actions while you're browsing our website. For example, if you use a link, the cookie helps to make sure the right information appears on your screen. The website would not work without it.
WSS CookieControl This is a cookie that helps the website remember which cookie categories you have chosen to accept and reject.
WSS login-token This is a cookie that tells us when you've logged in to the site so we can show you your account information.
WSS  STW-X-StatelessSession This cookie allows us to do rolling deployments of new features and enhancements to the website.
LivePerson LPSID These are session cookies for our virtual assistant, Juno. These cookies are used by Liveperson, the company who helped us build her, to identify returning users.
LivePerson LPVID These are session cookies for our virtual assistant, Juno. These cookies are used by Liveperson, the company who helped us build her, to identify returning users.
Recite Me Recite This cookie is used by the accessibility tool we use on the website, Recite Me. This enables users with accessibility needs to use the website effectively by changing the text size, changing the colour contrast on pages, or have text read aloud.

 

 

Analytics Cookies

Group Cookie Purpose
Analytics Tracking STW-X-Session-Analytics This cookie lets us know some of your account information to help show more relevant information to you.
Analytics Tracking STW-X-Session-Authenticated This cookie lets us know if you are logged into your online account.
Adobe Analytics gpv_pn These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Adobe Analytics s_cc These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Adobe Analytics s_getNewRepeat These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Adobe Analytics s_ppn These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Adobe Analytics s_ppv These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Adobe Analytics s_ppvl These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Adobe Analytics s_sq These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Adobe Analytics ttc These cookies collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. This information is used by Adobe Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Google Analytics _ga These cookies collect anonymised information about how visitors use our website, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited. This information is used by Google Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Google Analytics _gid These cookies collect anonymised information about how visitors use our website, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited. This information is used by Google Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Google Analytics gat_gtag_UA These cookies collect anonymised information about how visitors use our website, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited. This information is used by Google Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Google Analytics _gat These cookies collect anonymised information about how visitors use our website, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited. This information is used by Google Analytics, which is a tool we use to help us identify problems on the website and assess its performance.
Decibel Insight di_last_session_time These cookies are used to collect information about how people use the website. This allows us to make sure the website meets your needs, and helps us understand what we could improve.
Decibel Insight di_page_counter These cookies are used to collect information about how people use the website. This allows us to make sure the website meets your needs, and helps us understand what we could improve.
Decibel Insight di_tab_active These cookies are used to collect information about how people use the website. This allows us to make sure the website meets your needs, and helps us understand what we could improve.
Decibel Insight di_tab_hash These cookies are used to collect information about how people use the website. This allows us to make sure the website meets your needs, and helps us understand what we could improve.
Decibel Insight _da_da_sessionId These cookies are used to collect information about how people use the website. This allows us to make sure the website meets your needs, and helps us understand what we could improve.
Decibel Insight di_res_list These cookies are used to collect information about how people use the website. This allows us to make sure the website meets your needs, and helps us understand what we could improve.



Survey Cookies

Group Cookie Purpose
Qualaroo ki_s These cookies store anonymous information each user. Every visitor is assigned a random, unique identification number which helps us to track visits and survey views. This means we're able to effectively analyse and act on feedback users give us.
Qualaroo ki_r These cookies store anonymous information each user. Every visitor is assigned a random, unique identification number which helps us to track visits and survey views. This means we're able to effectively analyse and act on feedback users give us.
Qualaroo ki_t These cookies store anonymous information each user. Every visitor is assigned a random, unique identification number which helps us to track visits and survey views. This means we're able to effectively analyse and act on feedback users give us.
Qualaroo ki_u These cookies store anonymous information each user. Every visitor is assigned a random, unique identification number which helps us to track visits and survey views. This means we're able to effectively analyse and act on feedback users give us.
Qualtrics #sessionID This cookie is placed when you start a survey session on the same browser where you are working on another one.
Qualtrics Survey ID The Survey ID cookie appears when you have both Save & Continue and Prevent Ballot Box Stuffing disabled in the Survey Options before starting a survey session.
Qualtrics QST The purpose of this cookie is to record the survey taken and prevent the user from taking the survey again. These cookies appear when you submit a survey session while Save & Continue and Prevent Ballot Box Stuffing are disabled in the Survey Options.
Qualtrics reloadSession This cookie is for surveys using an SSO Authenticator. This cookie helps inform Qualtrics what session to reload after the respondent leaves and comes back.
Qualtrics -singleReload Appears when you start a session with Save & Continue enabled.
Qualtrics TRACK_TLS1_0 This cookie is used for tracking clients connecting to Qualtrics using TLS1.0.
Qualtrics n/a This cookie tracks the Urls of the web pages that the user visited. If local storage is disabled, we store some other values in cookies.
Qualtrics QSI_S_ The cookie name is use to capture visitor sampling, request sampling, the percentage (for the individual visitor), and number of times the visitor has visited the site.
Qualtrics QSI_SI_ This cookie is used to track whether we should display the Intercept on repeated user visits.
Qualtrics QSIPopUnder_PopUnderTarget_SI_ This prevents multiple windows from crowding a client by checking if other Pop Unders are being displayed already, and preventing repeated display.
Qualtrics __cfduid This helps Cloudflare detect and mitigate the impact of visitors to our website. This cookie is a security feature.
Qualtrics Q_INTER This value contains the unix timestamp of all Intercept Impressions made on the domain. We use these timestamps to decide whether or not to show another Intercept when evaluating Intercept targeting logic.
Qualtrics QSI_OptInIDsAndWindowNames This value contains the Intercept ID mapped to any Pop Under opened by said Intercept. This is then used to update the Pop Under with updated Embedded Data upon navigation (unload).
Qualtrics
Qualtrics

 

 

Targeting Cookies

Group Cookie Purpose
Adobe Target Mbox This cookie gives us the ability to test which content is more relevant to you, and show you personalised content based on your behaviour.
Adobe Target at_check This cookie gives us the ability to test which content is more relevant to you, and show you personalised content based on your behaviour.

 

 

How your visit to the website will be affected if you turn off cookies

You won’t see much of a difference in your general browsing of the site, however when you log in to your account, your experience will be affected.

The cookies are used to help provide accurate and tailored information about your account, bills, payments and other aspects of account management. 

Turning off cookies will mean that you may encounter problems when trying to make payments and carry out other tasks.

Third party cookies

Throughout our website we have integrated social media share buttons from third party websites such as Facebook and Twitter.

Pages with this embedded content may present cookies from these websites over which Severn Trent Water has no control.

You should check the relevant third party website for more information about how these cookies are controlled. We do not pass any data collected onto third parties.