Under data protection law, you have rights, which in some circumstances may be subject to exceptions including:
Your right of access - You have the right to ask us for copies of your personal information. You can request a copy of the information we hold about you. There is no charge for this. You can do this via our online form or by completing this Subject access request PDF form (opens in a new window). You can also write to: SAR Officer, Severn Trent, 2 St John’s Street, Coventry, CV1 2LZ
Email us: customerSAR@severntrent.co.uk
Our process of compiling a subject access request does not include a review of any ongoing issues, and does not form part of Severn Trentcomplaints process.
Severn Trent Water is not covered by the Freedom of Information Act 2000 however, you can request certain types of information under Environmental Information Regulations 2004. For further details please see our EIR page.
Your right to rectification - You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.
Your right to erasure - You can request the deletion or removal of personal data where there is no reason for its continued processing. This right is also known as the “Right to be Forgotten”.
Your right to be informed - You can ask for details of how we process your personal data, as covered by this Privacy Notice
Your right to object to processing - You can request that your personal data is not processed for specific purposes such as direct marketing.
As a statutory undertaker we have a duty to promote efficient use of water and encourage customers to dispose of waste appropriately. We may send you information leaflets or emails or make you aware of products that help with this.
To help us to do this, we may share your information with carefully selected partners who offer services or products that we think you may be interested in.
If you don’t want to receive such offers at all, please let us know – you can email or call us on 03457 500 500 or via post using the contact details in section 13.
Your right to restriction of processing - You can request that no further processing of the personal data we have previously collected occurs.
Your right to data portability - In certain circumstances, you can request that we transfer personal information that you have provided to us to a third party.
You are not required to pay any charge for exercising your rights although we reserve the right to charge where UK GDPR allows us to do so. If you make a request, we have one month to respond to you unless an exception under UK GDPR applies.
Please be aware that there may be circumstances when we are unable to complete your request, most likely because we could not provide you with water, waste water or billing services. If this is ever the case, we will inform you of the reason and provide details of how you can register a complaint with the Information Commissioner's Office (please see section 12 below) if you believe we have got this wrong.
Automated decision making and profiling – please note we do not currently conduct any automated decision making, including profiling, as defined by UK Data Protection laws.