Help and Contact

How we make our website accessible for everyone.

Using this site

Recite Me

Recite Me is a web accessibility tool which allows you customize our website to meet your needs. Recite Me can help you if you use a screen reader or if you need our content to be translated into another language. It can also help you if you have dyslexia.

You don't need to download or install anything to you use Recite Me.

To launch Recite Me, click the 'Accessibility Options' link in the top right of your screen (or under 'More' in the menu if you're on a mobile). 

With Recite Me you're able to: 

  • Play the text aloud 
  • Increase and decrease the text size
  • Change font 
  • Change the background, text and link colours 
  • Use a reading ruler 
  • Highlight a word to discover its meaning using a dictionary feature
  • Magnify what is on the screen
  • Translate the website into Welsh 
  • Remove images and view the page as plain text

There is a full Recite Me feature list on their website, and you can download or view a user guide [PDF] there too.

Screen readers

Please be aware that on forms such as the direct debit instruction, there can be explanatory information between fields.  This may not be read aloud if your speech browser remains in forms mode.

Adjusting the text size

If the text on the site is too small for comfortable reading, you can make it bigger on Chrome by clicking more followed by settings and then appearance. You will then be able to select a range of sizes.

Our accessibility statement

We work hard to ensure that our services are available to all - irrespective of any disability.  This applies to our website too.  Our new site has been built following expert advice.  We also welcome feedback (both positive and negative) from our customers, and are committed to maintaining a high level of accessibility.  Please see below to view our suggestion form.

Priority Services Register

We can provide support during water supply issues if you're a customer with additional needs. Sign up to the Priority Services Register to make sure we know about your circumstances and are able give you the assistance you require.

Designed to work with all browsers

Our website is designed to work with all major internet browsers. We have designed the website for and tested it with the latest versions of the following:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox 
  • Opera
  • Safari

If you do not use one of the above browsers, you may experience problems when viewing the site and certain aspects of self service may not work correctly. 

Please note Internet Explorer is no longer supported by Microsoft. 

Contact us

If you have any suggestions regarding the accessibility of our website please fill in our suggestion form.  If you have any other queries please contact us. We have a textphone service to help our customers who are deaf or hard-of-hearing and the number is 0800 328 1155.