Help and Contact


Using this site

Screen readers

Please be aware that on forms such as the direct debit instruction, there can be explanatory information between fields.  This may not be read aloud if your speech browser remains in forms mode.

Adjusting the text size

If the text on the site is too small for comfortable reading, you can make it bigger on Internet Explorer by selecting Text Size from the View menu.

Our accessibility statement

We work hard to ensure that our services are available to all - irrespective of any disability.  This applies to our website too.  Our new site has been built following expert advice.  We also welcome feedback (both positive and negative) from our customers, and are committed to maintaining a high level of accessibility.  Please see below to view our suggestion form.

Access online registration form

Register for access services online by completing our access services registration form.

Contact us

If you have any suggestions regarding the accessibility of our website please fill in our suggestion form.  If you have any other queries please contact us. We have a textphone service to help our customers who are deaf or hard-of-hearing and the number is 0800 328 1155.


Phone (expands content) (collapses content)

Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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Feel free to email us with any enquiries

Contact us
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