Severn Trent encourages customers to register for extra support

Wednesday 25th March 2020

In these difficult times, water company Severn Trent is asking vulnerable customers to sign up to its Priority Service Register, to make sure those who need extra help in case of issues with supplies are supported.

The company is encouraging customers, friends or family to let them know of anyone who might benefit from being checked on, or who needs a certain supply in case of an issue on the network.

Mark Grice, who looks after Severn Trent’s relationships with vulnerable customers, said: “We know this is a worrying time for many of our customers, so we want to make sure that if there’s anyone we can be helping, or supporting in a different way when there’s a problem, we know about them.

“We’re asking anyone who may have an elderly or vulnerable family member, friend or neighbour to get in touch so we can see if we’re able to help.”

Severn Trent’s Priority Service Register is used to support customers with special requirements to give them a better, more personalised service.

The company wants to encourage those customers who need water 24/7, or who require alternative bills, or password protection schemes, to sign up.

“It’s times like this where we’re really seeing people come together and help each other, “ adds Mark. “So anyone who may know someone with a medical condition, or needs constant water or quick support if there’s any problems with the supply, we want them to know we’re here to help.” 

More information on the support we can offer here: