Severn Trent offers advice to customers experiencing flooding during current wet weather

30th May 2018

With the ground saturated in many parts of the patch after Sunday’s storm, and with heavy rain falling in some areas, Severn Trent has offered advice to any of its customers who are having problems with flooding.

Teams from Severn Trent are on standby in case of any issues with sewer flooding for any of the eight million people the company serves with thundery storms set to return to the region over the next few days.

And the company has also offered handy tips on who to contact dependent on what type of flooding customers are experiencing.

If anyone has flooding at their home they should check to see if it’s rainwater or sewage that’s coming from an overflowing sewer, possibly through a manhole cover in the garden or outside your home.

If it’s just rainwater, the flooding should subside when it stops raining, although it can take up to four hours for water to drain away, so be patient.

Where sewage is escaping this is obviously a priority for us, so please call us on 0800 783 4444 and we’ll get a team out to help as quickly as possible.

If you’re concerned about flooding from drains and gullies in the road, you should call your local council as they are responsible for road drainage, but again, we generally find that the flooding will go away when it stops raining.

If the flooding is coming from a river or stream, get in touch with the Environment Agency, as they have responsibility here.

Call volumes into Severn Trent can be high in stormy weather and customers may have to wait longer than usual for a response, so following the advice above or visiting our website could save you some time.

Severn Trent also offers a webchat service online via the website and you can contact us on Twitter via @stwater. If the flooding is due to rainwater, there is no need to call unless it’s still there some time after the rain has stopped.