Drop-in sessions organised for customers in Nottinghamshire

26 February 2016

Severn Trent has organised three drop-in sessions for people who were affected by the burst water pipe in Epperstone on Sunday.

people laughing

Details of the sessions are:

  • Tuesday, March 1 2pm to 6.30pm at the Cross Keys, Main Street, Epperstone
  • Thursday, March 3 2pm-5.30pm at Bingham Library, Eaton Place, Bingham
  • Friday, March 4 2pm to 6.30pm at the Old Ship Inn, Main Street, Lowdham

Sarah Bentley, Chief Customer Officer at Severn Trent, said: “I'm really sorry for what happened and want to wholeheartedly apologise to everyone for the loss of supply over the weekend. I really appreciate everyone’s patience and support for our engineers while we worked to sort out the water supply for everyone.

“The drop-in sessions are an opportunity for us to listen to your concerns, which together with the feedback we received over the weekend, will help us to learn from the incident and to improve our service.

“We’re passionate about making sure we deliver a reliable quality supply of water with excellent service so the event during the weekend and the impact it had on you was simply not good enough on our behalf.

“Being without water for up to 19 hours is just unacceptable so all the learning we can take from this incident will help us to manage these events differently in the future. If you’re able to spare some time to share your experiences at these sessions, please be assured that we will take your feedback on board."

Representatives from Severn Trent will be available to listen to customers during the sessions. There is no need to book an appointment.

The burst in Chapel Lane, Epperstone was a 24-inch pipe that led to a loss of supply for around 16,000 customers. Engineers worked hard to return supply to customers, with everyone having water again by midnight.