Severn Trent reminds customers of support available

Wednesday 14th October 2020

Severn Trent is reminding customers about its Priority Services Register and financial support available.

The water and waste company wants customers to know of the support available to them, especially those whose circumstances may now have changed due to the  pandemic.

Mark Grice from Severn Trent said: “We know that these are still challenging times for our customers. As we move into the winter months with Christmas coming, we really want to make sure that anyone who could benefit from our support, knows it’s there.

“We have lots of financial support for those who may now find themselves in different circumstances, and we can even register those who may benefit to be on to our Priority Services Register so you can get the service you need.”

Severn Trent has various financial support available for its customers, including  The Big Difference Scheme, where customers can save up to 90% on their bill and WaterSure, for customer on low income, but have to use a lot of water. It also provides funding to the Severn Trent Trust Fund which has helped over 600,000 people since it was launched, for customers experiencing real financial hardship who have received grants to clear arrears as well as debt advice.Some have received white goods such as washing machines ,cookers or beds, all to make their lives that bit easier. 

The company also encourages customers to sign up to its Priority Services Register, if they feel they would benefit from a more personalised service. The register helps identify any vulnerable customers or those with medical conditions, as well as anyone who would benefit from having their bills in a different format, so they can receive a better, tailored service.

“Whether it’s help financially, or if you need a bit of extra support, we’ve got lots of options available,” adds Mark. “It’s still as important as ever to look out for one another, so even if you don’t need any extra support, if you have friends, family or a neighbour who’s life could be made a little easier, let them know about what help we have available, as we’d love to help.”

For more information on the Priority Service Register, please visit and for help with bills, visit