Severn Trent quadruple number of customers receiving help with bills

Friday 10th February 2017

Severn Trent’s ‘Help When You Need It’ scheme has more than quadrupled the number of customers receiving support with their water bills over the past two years.

The project is now on track to have 50,000 customers signed up, all receiving some form of support with their bills by March.

Mark Grice, external relationships manager at Severn Trent, says: “In just under two years we’ve gone from having 10,000 customers using our schemes to an amazing 45,000 people who are all getting help with their bills.

“At Severn Trent we’re very aware that people can struggle to pay their bills for a whole range of different reasons, which is why we’re proud to provide support to people who need it the most. We’re absolutely committed to reaching out to those who need our help, and our dedicated team will always be on hand for advice and assistance.

”Severn Trent’s ‘Help When You Need It’ project offers four different schemes – WaterSure, The Big Difference Scheme, Proactive Metering and Water Health Checks – with each one tailored to the needs of customers. For some, it might be a case of reducing usage in order to get bills down, while others just need help paying the bill.

“We’re very aware just how important water is to everyone, which is why we don’t want your water bill to be a burden or a worry,” said Mark. “Which is why we have these schemes in place, so we’d encourage anyone who thinks they may benefit from them, to get in touch with us and we’ll see if we can help.”

For more information on the help available, visit