Customers at heart of Severn Trent’s business

23 May 2016

Severn Trent has put customers at the heart of its business, delivering great service and real value for money, according to the company’s end of year financial results.

The water company has revealed that Severn Trent customers have again got the lowest water bills in Britain. On average customers pay less than £1 a day for their water services.  


Customer complaints are down and the company is helping more vulnerable customers than ever before. 

Liv Garfield, CEO at Severn Trent said: “We’ve worked really hard to embed customers at the heart of our business and I think that is reflected in the reduction of customer complaints, which are down 28% year-on-year. We’re also delighted to have the lowest water bills in Britain again with customers paying on average less than £1 a day for their clean and waste water services.

“We’ve also more than doubled the number of vulnerable customers we support through a variety of new initiatives and we’ve made improvements in areas such as sewer flooding which is down 31%.


“We know there is still more to do to make sure we’re consistently providing a great service to all of our customers every day, but we’re pleased with this promising start to our new five year plan.”


Back in February 2015 Severn Trent confirmed that its average combined bills would remain the lowest in the industry for the next five years.

The company also pledged to spend around £1,400 per household or business during the five year period (2015-2020), to further improve services such as fixing leaks more quickly, reducing sewer flooding and improving the quality of rivers and the environment.

Liv added: “Our ability to achieve all of this is down to the improvements we’ve made over recent years, and the hard work and dedication of our people.”