News

Severn Trent has issued a reminder to customers that teams will be on hand to fix burst pipes and unblock sewers this festive season.   

Rob Taylor, who will be working on Christmas Day in Severn Trent’s control centre, making sure any leaks or burst pipes are dealt with, explains: "Christmas time is no different for us - we’re here to help with any water or sewage issues that happen over the festive period.  We’re a 24/7 business and we work all day and all night, every day of the year, including Christmas Day to make sure that our customers have wonderful running water for a nice cup of tea or hot steamy shower and aren’t experiencing any sewage problems. 

"While many people will be tucking into their turkey, we’ll have people in our call centres and field teams ready to fix burst pipes and clear sewer blockages. So if you are unfortunate enough to have an urgent water or sewage issue at any time, especially over Christmas, we’ll be here, ready to deal with it. Please tweet us @stwater, visit our website stwater.co.uk or give us a call on our 24/7 emergency line, 0800 783 4444, and we'll be happy to help." 

There are also a few small changes that customers can make to protect their home this Christmas, as Rob explains: “From binning cooled cooking oil, fat and grease from Christmas dinner, rather than washing it down the drain, to lagging external pipes and reporting any leaks you spot, small changes can make a big difference when it comes to helping prevent blocked drains and prepare their homes for the colder weather. We have some great advice on our website showing the small steps our customers can take to avoid any problems this winter.”  

The opening times for the call centre dealing with customer bill enquiries can be found below:  

24th December – 8am to 5pm 
25th and 26th December – closed 
27th and 28th December – 10am – 4pm  
29th and 30th December – 8am – 6pm  
31st December – 8am – 5pm  
1st and 2nd January – closed  
3rd January – 9am – 5pm