Severn Trent offers support for Nottinghamshire communities 

12th April 2023

Midlands water and waste company Severn Trent is encouraging customers in Nottinghamshire to sign up to its priority services register, if they feel a tailored personalised service to manage their services and bills may be of benefit.

The company has dedicated teams to work with customers who may require their bills in a different format, such as braille, or those who have medical conditions to let them know, so they can be better supported.

Severn Trent is also supporting its communities financially and to provide more support throughout the cost-of-living crisis, which includes an additional £30m pack of additional measures to help even more people with paying their bill.

Across Nottingham specifically, it’s supporting just over 80,000 customers either through its schemes, as it continues to donate to local charities through its community fund as well as invest in its network to improve its service for customers, and reach its environmental targets and doing more for the local community.

Mark Grice, External Relationships Manager at Severn Trent said: “We take our role in supporting our communities seriously, whether that’s investing wisely in our network to give customers the best service, playing our part in looking after the environment or supporting people who need an extra hand with paying their bill.  We also know there’s not a once size fits all approach, and we know that peoples circumstances and priorities can change at any time. That’s why we’re committed in making sure our customers across Nottinghamshire are aware of the support available, and how we can help, while making them aware of the things taking place where they live that may be of interest. Whether that’s our support to a local community group, or work we’re doing to improve their local river.”

Severn Trent say it’s priority services register can support customers in the event of supply issues, customers who need water 24/7, and customers who require password protection schemes.

The register also helps to identify those with medical conditions, disability or restricted mobility, sight or hearing loss and those who would appreciate receiving their bills in a different format.

The company also has a number of financial support schemes available, including its big difference scheme, where customers may be able to save up to 90% off their water bill.

“While supporting our communities is a key priority, we understand that our customers also want us to crack on with the day job too and make sure we’re investing in the right places and providing them with an exceptional service,” adds Mark. “So we’re continuing to invest in Nottinghamshire and upgrade our networks, while pressing ahead with our environmental commitments that we know our customers are just as passionate about as us.”

For communities in Nottinghamshire, as well as providing extra support for 80,000 households, it has:

    Kicked off a large £76m investment to reduce flooding and improve rivers by installing sustainable drainage across the whole of Mansfield.

    Started work on a brand-new water treatment facility at Church Wilne, that will provide up to an additional 65 million litres of drinking water every day that will help to secure water supplies for the future across the region.

    Worked with Nottinghamshire Wildlife Trust to reintroduce beavers back into the area for the first time in hundreds of years to improve water quality.

    Invested in schemes to improve the local water network to provide a resilient water supply, such as a £500,000 investment in Aslockton replacing 6km of pipes.

    Donated around £130,000 through its community fund to local charities and non-profit organisations, benefitting nearly 14,000 people over the last 12 months.

    Employed local Nottinghamshire river rangers to with partners across the region to focus on improving river health and boosting biodiversity along stretches of the Midland’s rivers. 

To find out more about how Severn Trent can support, visit