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Severn Trent customers continue to get best value in Britain

03 February 2016

Severn Trent customers are set to get the best value in Britain for the seventh year running, as we announce today that our bills are still the lowest in the land, and will stay that way right through to 2020.

We've confirmed today that, in 2016/17, the average household bill will remain unchanged at £329. In addition, we plan to spend around £6 billion – £1,400 per household or business – on everything from investing in new pipes and fixing leaks more quickly, to reducing sewer flooding and improving the quality of rivers and the environment.

Severn Trent CEO, Liv Garfield, explains: “We’re proud to say that we offer the best value in Britain. Our customers have told us that while they want low bills, they also want great service and great value for money, and we firmly believe our current plans achieve all of that. To make sure we’re offering our customers the best possible service we’re putting an even greater focus on fixing leaks, reducing the number of times we interrupt our customers’ water supply and reducing sewer flooding.

“In addition, over the last year we’ve also opened up new digital channels and services such as ‘In My Street’ and ‘Track My Job’ to keep customers informed of ongoing work near their homes to help them plan around any disruption.

“We’re also the only company in the water industry to offer a round the clock Twitter service for customers with queries. All of these efforts to improve our service have helped drive down complaints from our customers.”

Despite Severn Trent having the lowest bills in Britain, the company understands that some customers can struggle to pay and help is available. 

“If you’re having financial difficulties then please speak to us as we have a wide variety of schemes to help,” said Liv. 

“We can help you to manage your payments with weekly or fortnightly payment plans. Or if you live alone and can’t have a meter installed, then we can offer you a Single Occupier Assessed Charge, which is a cheaper alternative.

“In addition, we have schemes such as Water Sure, Water Direct and a grant scheme called the Severn Trent Trust Fund. More details about our schemes can be found on our website www.stwater.co.uk or call us on 0345 7 500500.”

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