Severn Trent needs your help, to report leaks!

Thursday 4th February

With a network of water pipes that would stretch around the world, it’s no wonder that Severn Trent’s customers often spot water leaks before Severn Trent itself. That’s why the water and waste company is asking its customers to help tackle leaks and bursts. 

Carl Flello, who has been finding and fixing leaks across the region for years, explains why: “We take leakage very seriously, and have made some big reductions in the amount of leakages in recent years. But we know how important it is and we’re working hard to make sure that our wonderful supply of water isn’t wasted.  

“So we need your help. If you spot water coming out of the road or pavement, it might be a leak. We really want people to report these to us by calling our Leakline number on 0800 783 4444. And now you can even FaceTime an engineer to show us exactly where the leak is and how bad it is. Or report the leak using our on-line form at

Although if you are visiting our website it’s worth having a look at our ‘Check Your Area’ section on the homepage which shows leaks that have already been reported to us. 

“We maintain a 46,000km network of pipes across a huge area, so customers will often spot a leak before we can and we’re always grateful for their help. Please do not assume we already know about the burst or leak, even if it is a large one: particularly in rural areas where it is possible for leaks to run for days without being noticed.”

As well as constantly monitoring the network to check for any changes that might indicate a leak, the company also uses a range of technology including drones, satellites and acoustic loggers to detect and pinpoint leaks. This helps the company to find and fix leaks faster than ever before, however they still need the public to help by reporting any leaks they notice.

Carl added: “Providing our customers with a continuous supply of wonderful water is a priority for us so we will always fix these leaks first and then focus on others. So please give a good description of the leak when you report it so that we can get to the most urgent first. The sooner we find the leaks, the sooner we can fix them.”