Severn Trent asks customers in Stoke-on-Trent to stay alert for bogus callers

24th January 2018

Severn Trent is warning its customers to be extra vigilant after receiving reports from Stoke-on-Trent that callers are trying to gain entry to homes by claiming to be from the water company.

There have been reports where people knocked on doors claiming there was poor water pressure in the area but no Severn Trent teams were operating in the area at that time.

Brian Philips, customer care manager at Severn Trent, said: “We can’t stress how important it is for customers to check the identity of the person knocking on the door. It doesn’t matter how convincing they look, if they work for us they’ll be carrying an identity card and you can check that they’re legitimate by ringing 0345 604 1655.

“Our phone lines are manned 24-hours a day, seven days a week, and our employees fully expect customers to check their identity, either with a card or a call.  They’ll be happy to wait while you carry out the necessary checks.

“We also offer a doorstep password scheme where you can apply for a password in advance to make sure that the caller’s definitely from Severn Trent when they come to your home.”   

Anyone interested in the doorstep password scheme can sign up online at or calling us on 03457 500 500.

“If you’re in any doubt, just ring and check,” said Brian