If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions.
Alternatively email us your query or phone us using the numbers below.
If you are a journalist with a media enquiry please contact our press team, using the contact details below.
Press office main number02477 715640
The last few days have seen freezing temperatures, frost and ice and according to recent research by the water watchdog, the Consumer Council for Water (CCWater), up to half of us still don't have our water pipes protected against the cold weather. Many of us, and in particular young people aged between 24 and 35, aren't sure how to deal with things if we do have a problem.
Severn Trent Water is urging people to get ready for the freezing weather and has some great advice for how to start. Griff Watkins who has nine years experience of finding and fixing burst pipes across the region for Severn Trent said:
“If you haven’t done it already, now is the time to be getting ready for the cold weather. We have lots of tips and advice on our website and even a ‘how to...’ video. My top tip is to lag your pipes. It’s really easy - you can get pipe lagging very cheaply at your local DIY store and it’s really easy to fit – it just wraps around your pipe. And find out where your stop tap is – you’ll need it if you have a problem.”
“If your pipes do become frozen, check them for any signs of splitting. If you spot any damage, call a plumber. If you don’t get the pipes repaired when frozen, it’s highly likely that you will suffer from flooding once the water thaws.”
The water company is also advising landlords and businesses to check their premises carefully and make
sure they’re ready for the cold snap. “Now’s the time to carry out a visual inspection of the internal pipework for any signs of wear and tear – and get any problems fixed by a plumber,” said Griff.
Dame Yve Buckland, Chair of CCWater, said, "We have seen recent images in the media of the damage and devastation water can cause to our homes. Lagging your pipes now could avoid a burst pipe later. And knowing what action to take should your pipes freeze could save you thousands of pounds and a lot of trouble."
