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  • Best value
    in Britain

    We have the lowest average household bills in Britain for
    water and waste water services combined.

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  • Spotted
    a leak?

    When it's cold, leaks can freeze and become dangerous. We need to know a few details so that we can fix them as quickly as possible.

    Tell us about a leak

  • Win an
    iPad Air

    Sign up for online billing and you’ll automatically be entered into our monthly prize draw.

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  • Beauty on your
    doorstep

    We have some truly stunning countryside and nature for you to explore; whether on foot, by bike or on the water.

    Find a site near you

Welcome to Severn Trent Water

4.2 million homes and business across the Midlands and mid-Wales rely on us to provide clean water and take their waste water away.

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If you can’t find an answer then check out our Help & contacts section or email our Customer service team.

Useful information

  • New to our area
    If you've just moved into the Severn Trent area- you can register your account online
  • Your water quality
    Search your postcode to find out more about the water supply in your area.

Information, tips & stories

  • Your water quality
    Search your postcode to find out more about the water supply in your area.
  • Our 2015-2020 business plan
    Following consultation with 15,000 customers and stakeholders, we've submitted our 2015-2020 business plan to Ofwat.
  • Showerheads only 99p
    Buy our high quality, stylish & water efficient showerhead for just 99p - plus FREE delivery!
  • The Water Forum report
    Read the report from the independent customer challenge group, the Severn Trent Water Forum.
  • Workshops & visits
    We offer free workshops for schools and other groups, who are interested in learning about water and the water cycle.
  • Introducing Homeserve
    Learn about more products & services for homes, through our trusted partners

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Contact us

  • Emergencies (24hrs) 0800 783 4444
  • Billing Enquiries
    (Mon - Fri, 8am - 8pm & Sat 8am -1pm)03457 500 500

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