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About us

Back in the 18th century, responsibility for water supply and waste water treatment was shared with the local government. So how did we get to where we are today?

Our story

  • We are currently consulting with stakeholders and customers about our next business plan. Find out more about how you can get involved.
  • We're always planning for a sustainable future. Find out more about our five year plan and 25-year strategy.
  • 'Doing the Right Thing' is the Severn Trent principles. They help all Severn Trent employees understand how to think about the actions and decisions that they have to take every day.
  • As our customer, we want to deliver you the best possible service. Find out more about what you can expect from us, and what to do if things go wrong.