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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

See the latest updates on incidents in your area using our interactive map.

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • Today we’ve received reports of discoloured water from the Brown Edge area. This is due to fire service activity. Our teams are out on site now investigating and taking samples.
  • This morning we’ve discovered a burst water pipe on Burley Park Way junction with Stamford Road in Oakham which may be causing water supplies to be off or at low pressure for some of our customers.
  • Today we've started work to repair a collapsed sewer pipe in Bennetts Road, Coventry.
  • Today (Wednesday 19 November) is World Toilet Day, and we're asking our customers to ‘watch what you flush’.
  • We're talking toilets this World Toilet Day and taking action to help transform the lives of some of the world’s poorest people. Our staff will support international charity WaterAid with a whole host of activities on 19 November.