Okay We use cookies on our website so that we can make sure you find the information you need in the most simple way. By continuing you accept these cookies. Find out more about cookies and how we use them.

News releases

Are you a customer in need of assistance?

customer in need of assistance

Need assistance block text

If you have an emergency or a billing enquiry, check out our help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Map image

Media contacts

Media contacts block text

If you are a journalist with a media enquiry please contact our press team, using the contact details below.

media@severntrent.co.uk

Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • Our engineers who are on site have found numerous fire hydrants that have been opened by children which has caused some of our customers in the CV4 area to be without water. We are in the process of closing them and re-locking them. We know how difficult it is to have no water, especially at this time of night, and we’re sorry for the inconvenience this may be causing.
  • Severn Trent Water’s £193,000 investment to replace the water pipes in the Dale Abbey area of Derbyshire is progressing well and the water company would like to thank customers for their patience and understanding.
  • Today we’ve received reports of discoloured water from the Ruddington area. Our teams are out on site now investigating and taking samples.
  • Have you ever wondered what happens when the loo is flushed? Or where the water put down the sink goes? Well Severn Trent Water is giving its neighbours in Coventry an opportunity to come and find out first hand what happens at Finham sewage treatment works, as part of the national Heritage Open Days.
  • The Four Crosses area of Montgomeryshire is set to benefit from more than a kilometre of brand new water pipes. Severn Trent invests £180,000 in the new pipes, to make sure its customers’ taps and toilets keep working.