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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • Starting on Monday (7 October), a number of customers will receive reminders to pay their water bills. As reminders land, we let customers know they can ask for our help if they are struggling.
  • As part of our multi million pound investment in creating a new service reservoir at Ambergate, we're giving nearly £30,000 to local good causes, as well as helping local community groups.
  • There may be talk of a heatwave hitting Britain in the next few months, but actually, the Met Office is predicting average spring weather. This means sunshine and showers, which is the perfect weather for getting your water butt ready for the summer when it does arrive.
  • Whaddon Road in Cheltenham is officially open today (Wednesday 15 April) after we finished work to lay brand new, larger sewers. This is great news for local residents, who are already using the brand spanking new pipes, which will help prevent sewer flooding for the area.
  • Winnie and Tony, Derby’s wind turbines, will continue to turn intermittently on a daily basis, while we work with East Midlands Airport and radar specialists, Aveillant, to develop and test the world’s first 3D holographic radar system, which will support our turbines.