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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

See the latest updates on incidents in your area using our interactive map.

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • We're happy to say that the burst pipe on Mansfield Rd, Derby is now all fixed, and the road will be open again from around 6pm tonight (Friday).
  • Today (26 March), Winnie and Tony, Derby’s wind turbines have started turning intermittently, as the world’s first 3D holographic radar system is brought into operation to support them.
  • We've reopened the B4632 in Willersey, near Broadway in Gloucestershire, as we enter the final stages of our work to build a brand new pumping station and lay new, larger sewer pipes, in Badsey Lane and Collin Lane.
  • Two of our female apprentices went to Westminster recently to visit Water Minister, Dan Rogerson, to tell him all about why they love being Severn Trent apprentices.
  • Our teams have worked around the clock to get the broken sewer pipe on Ashchurch Rd (A438) in Tewkesbury fixed as quickly as possible, and we’re happy to say that it is now complete and the tarmac has been laid. We now just need to wait for that to set properly, so we expect that the road will be open later on tonight, ready for traffic in the morning.