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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

See the latest updates on incidents in your area using our interactive map.

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • Tonight we'll be carrying out some essential pipe cleaning work in the ST17 area of Stafford. This is part of the regular maintenance programme we have in place to make sure your water supply is the best it can be.
  • Steak in ale or chicken and mushroom? Whatever your favourite is, we're reminding our customers during British Pie Week how they can enjoy the tasty treats, but not get caught out with a flood.
  • We're pleased to say that Landstone Road, in the Meadowcroft Park area of Stafford, is now open again for traffic and the new sewers are in place and being used.
  • If you’ve ever eaten at the National Exhibition Centre (NEC) in Birmingham there’s every chance your leftovers, potato peelings and more, could be powering our Coleshill sewage treatment works.
  • Our work to lay new sewer pipes in the village of Norton, Gloucestershire has finished four weeks early. This is great news for local residents, who are already using the brand spanking new sewers.