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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

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Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • We start work on Monday (2 March) to replace water pipes in Southwell, Nottinghamshire to make sure our customers’ water supply is always there when they need it.
  • Students from Longmoor Primary School in Long Eaton, Derbyshire, were immersed in the world of water when our education team started working with them – and now they’re ‘water experts’.
  • The wildlife pond at Silverhill Primary School in Mickleover has been given a new lease of life thanks to Water Champions volunteers. The team was made up of workers from Severn Trent Water, MWH Global, NMCNomenca and local businesses, Buildbase and PFI Promotions.
  • We've started £265,000 worth of work to lay new water pipes, which will help to prevent bursts in Bilton, near Rugby.
  • Early this morning we discovered a burst water pipe at our reservoir that serves the Coalville area of Leicestershire. But all customers should have water supplies on.