Okay We use cookies on our website so that we can make sure you find the information you need in the most simple way. By continuing you accept these cookies. Find out more about cookies and how we use them.

News releases

Are you a customer in need of assistance?

customer in need of assistance

Need assistance block text

If you have an emergency or a billing enquiry, check out our help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Map image

Media contacts

Media contacts block text

If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • Today we have had a reports of a gushing leak reported to us in Forden, Welshpool, SY21.
  • Severn Trent Water is inviting local residents in the Pant area of Shropshire to a drop-in session to hear more about plans to make water supplies in the area more reliable. This scheme is part of a £11 million investment the company is undertaking in the West area this year.
  • We’ve been made aware of a burst water main this Afternoon which may be causing water supplies to be off or at low pressure for some of our customers in Stoke-on-Trent, ST3.
  • A horrible collection of kitchen roll, wipes and cooking fat has been cleared from the sewer pipes in Sutton in Ashfield, Nottingham after a Severn Trent Water team visited the town. This is just one example of the huge numbers of blockages in the “hotspot area” which are caused by people flushing the wrong things down the toilet and pouring things they shouldn’t down the sink.
  • Severn Trent Water’s £193,000 investment to replace the water pipes in the Dale Abbey area of Derbyshire is progressing well and the water company would like to thank customers for their patience and understanding.