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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

See the latest updates on incidents in your area using our interactive map.

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • On Tuesday (26 September), we will start to replace old cast iron water pipes in the Potters Lane area of Polesworth. They’ll be replaced with new plastic ones, which are more resistant to bursts.
  • Our customers in the village of Lower Heath near Prees are going to benefit from a £250,000 investment to help make their water supply more reliable.
  • We'd like to reassure our customers that we're open for business over the Bank Holiday weekend.
  • Workers at a Severn Trent Water site in Edgbaston welcomed a new resident recently – ‘Maddie’ the Mallard. The duck waddled her way into the depot and set up home for more than a month, while she laid her eggs and hatched a whole new brood.
  • Following a burst water pipe in Toddington, we’ve been able to reroute water supplies around our network, this has restored water supplies to all customers who were affected. We’re really sorry for any inconvenience this may have caused.