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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)08457 500 500

See the latest updates on incidents in your area using our interactive map.

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • Severn Trent Water is asking for its customers’ help in preventing pollutions following a serious incident in Stoke-on-Trent this week.
  • Work to replace the sewers in part of Sutton Coldfield is going well and will be finished for Easter, with Rosemary Hill Road re-opened on Saturday (19 April).
  • Severn Trent Water has been carrying out emergency clean-up work on Chelmsford Drive – in the Bentilee area of Stoke-on-Trent – since yesterday (15 April), after a sewer flooded in the area.
  • Severn Trent Water has finished a £2.3 million project to help protect the water supply for people in the West Midlands.
  • Severn Trent Water customers in the Rock area, near Bewdley in Worcestershire, are to benefit from a £400,000 investment to help make their water supply more reliable. A drop-in session is being held for local residents on Tuesday 22 April.