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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • We're happy to say that all water supplies should now be back on in Leicester. However the road will remain closed until Sunday.
  • Today our end of year results demonstrate that we've delivered on our commitment to put a real focus on the service we provide our customers, through increased levels of customer service, continued major investment and the lowest average water and sewerage bills in Britain.
  • Our £220,000 investment in Kinlet Road, Kidderminster to install 1.7 kilometres of new water pipes is starting in June; to keep local residents up to date, we're holding a drop-in session next week.
  • After laying more than four miles of brand new, bigger, sewers across Cheltenham, our £5 million investment to help prevent sewer flooding for the town is now complete.
  • We're working with local residents in the villages of Bayton and Mamble, in Worcestershire to make sure disruption is kept to a minimum when new water pipes are installed at the end of May.