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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

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Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • On Monday (2 February) we'll start work to lay more than six kilometres of brand new water pipes in the Wadshelf area. When complete, the work will help to prevent leaks and bursts from affecting customers’ water supplies.
  • Energy bills are a huge worry for some people at the moment, and we've got some great advice on how to save money.
  • Pupils from Ernesford Grange Primary School in Coventry were immersed in the world of water when our education team paid them a visit.
  • “To help keep taps and toilets working, we’re replacing tired old pipes on Kneesall Road in Laxton with brand new ones,” explains Severn Trent Water’s programme engineer, John Springett.
  • To help prevent sewer flooding, we'll start work to investigate and repair a damaged section of sewer on the Upper Tything in Worcester, tomorrow (29 January).