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News releases

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

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Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Press office main number02477 715640

We aim to keep you informed about our work, performance and events here at Severn Trent. Use our news search to view stories by year or subject.

  • Our customers in the Stockton Brook area of Stoke-on-Trent now have a much more reliable water supply thanks to a £155,000 investment in new water pipes.
  • Pupils from Galley Common Infant School in Nuneaton, Warwickshire have been immersed in the world of water having forged close links with our education team this week.
  • For the first time in the UK, we've injected the largest quantity of green gas produced from around 2.5 million people’s ‘processed poo’ into gas pipes serving homes in the Birmingham area.
  • Our work to install 500 metres of new water pipes in the Broxtowe area of Nottingham starts next week. We'll be there for five weeks but we'll be working hard to prevent disruption to the area.
  • Severn Trent Water has taken the decision to reopen Suffolk Road on Friday (26 September), after difficulties with ground conditions has stopped the company from putting new sewers in place. The work, which will prevent sewer flooding in the area, will start again next year once investigations are complete and a new design is in place.