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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

Are you a customer in need of assistance?

customer in need of assistance

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)08457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • Severn Trent Water is reminding its customers in Birmingham to stop pouring their fat down the sink, after a number of blockages have been found in local sewers.
  • Severn Trent Water is working hard this morning to restore the water supply in the Ludlow area of Shropshire after a problem with a burst pipe going into a nearby reservoir.
  • Severn Trent Water is asking for its customers’ help in preventing pollutions following a serious incident in Stoke-on-Trent this week.
  • Work to replace the sewers in part of Sutton Coldfield is going well and will be finished for Easter, with Rosemary Hill Road re-opened on Saturday (19 April).
  • Severn Trent Water has been carrying out emergency clean-up work on Chelmsford Drive – in the Bentilee area of Stoke-on-Trent – since yesterday (15 April), after a sewer flooded in the area.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance