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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

Are you a customer in need of assistance?

customer in need of assistance

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If you have an emergency or a billing enquiry, check out our help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • Local residents in Marchamley, Shropshire are invited to a Severn Trent Water drop-in session this Thursday 30 July, to find out about work taking place in the village during August to replace new water pipes.
  • Residents in Penn in Wolverhampton are invited to one of our drop-in session at the end of July, ahead of the company’s half-a-million pound investment to protect homes in the area from sewer flooding being made in the area in August.
  • We've received reports from customers that conmen are trying new ways to get access to their homes and take money off them. We would never ask our customers to hand over money or give a card payment on their doorstep. Never let anyone into your home without checking their identification first.
  • A group of boys aged between 6-8 years old who are in the 1st Trowell Beavers in Nottingham have gained their environmental badge after visiting our Newthorpe sewage treatment works. The Beavers colony was led by Dylan Thorley, who also works for the water company and arranged a visit the ‘poo factory’.
  • How many types of butterflies and moths can you spot? As part of a huge national survey launched today, Severn Trent Water is inviting wildlife enthusiasts and families across Coventry and Warwickshire to visit Draycote Water near Rugby, to take part in the Big Butterfly Count.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance