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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

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If you have an emergency or a billing enquiry, check out our help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • Today we’ve discovered a large burst water pipe near Wing water treatment works which may be causing water supplies to be off or at low pressure for some of our customers in the Oakham and surrounding areas, customers affected have a LE15 postal code.
  • A horrible collection of kitchen roll, wipes and cooking fat has been cleared from the sewer pipes in Sutton in Ashfield, Nottingham after a Severn Trent Water team visited the town. This is just one example of the huge numbers of blockages in the “hotspot area” which are caused by people flushing the wrong things down the toilet and pouring things they shouldn’t down the sink.
  • Severn Trent Water’s £193,000 investment to replace the water pipes in the Dale Abbey area of Derbyshire is progressing well and the water company would like to thank customers for their patience and understanding.
  • Have you ever wondered what happens when the loo is flushed? Or where the water put down the sink goes? Well Severn Trent Water is giving its neighbours in Coventry an opportunity to come and find out first hand what happens at Finham sewage treatment works, as part of the national Heritage Open Days.
  • The Four Crosses area of Montgomeryshire is set to benefit from more than a kilometre of brand new water pipes. Severn Trent invests £180,000 in the new pipes, to make sure its customers’ taps and toilets keep working.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance