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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

Are you a customer in need of assistance?

customer in need of assistance

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • Today we’ve discovered a burst water pipe at Heniarth which may be causing water supplies to be off or at low pressure for some of our customers.
  • On Monday (2 February) we'll start work to lay more than six kilometres of brand new water pipes in the Wadshelf area. When complete, the work will help to prevent leaks and bursts from affecting customers’ water supplies.
  • Energy bills are a huge worry for some people at the moment, and we've got some great advice on how to save money.
  • Pupils from Ernesford Grange Primary School in Coventry were immersed in the world of water when our education team paid them a visit.
  • “To help keep taps and toilets working, we’re replacing tired old pipes on Kneesall Road in Laxton with brand new ones,” explains Severn Trent Water’s programme engineer, John Springett.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance