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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

Are you a customer in need of assistance?

customer in need of assistance

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • We're working with Stoke-on-Trent City Council and investing £500,000 to install new larger sewers starting this summer.
  • We've started work in Burton Green to install a new sewer, which will prevent future sewer flooding for residents in Cromwell Lane. The £120K investment will see the new pipe run along the Lane to the local sewage pumping station.
  • Lee Birch didn’t expect to be carrying swans around when he arrived at the Lodge Pool in Redditch, last week. However, the actions of a vandal pushed Lee - and a whole host of locals - into an emergency drive to save the lives of swans and fish, as millions of gallons of water had been released from the pool.
  • The number of times the sewers and drains in the Wolverhampton area have been blocked has increased by 50 per cent. So we're reaching out to local residents, by arranging a series of drop in sessions in the area.
  • There have been a number of burst water pipes in the Ludlow area recently, so we've been looking at how our network of pipes can be improved to keep water supplies on for our customers if there are any further problems.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance