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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

Are you a customer in need of assistance?

customer in need of assistance

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • Our work to improve the sewerage system in Condover near Shrewsbury is almost complete. The sewage pumping station in the town has served the community well for years, but was approaching the end of its life.
  • Have you ever used a shave horse, a pole lathe or a drawknife? On Saturday (1 November) at Tittesworth Water – near Meerbrook and not far from Leek in Staffordshire – there’s the chance to try and create wooden crafts.
  • On Monday, we'll start installing almost three kilometres of brand new water pipes in Breadsall village, Derbyshire. The village’s cast iron water pipes have grown old, making them prone to bursts. To help make sure customers’ taps and toilets keep working, the water company will be investing over £400,000 to replace the old pipes.
  • We're holding a public exhibition at Cheltenham Town Football Club next Thursday (30 October), before the latest phase of our £5 million work to improve the sewers and help to prevent sewer flooding throughout Cheltenham begins.
  • During the school half term holidays, we'll start the final part of the sewer improvements in Stirchley.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance