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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

Are you a customer in need of assistance?

customer in need of assistance

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • 28th May 2015
    An age old story
    Homeowners judge a plumber’s pedigree on age not qualifications. With the ever-present threat of rogue tradespeople, we're warning our customers that age is no indication of professional kudos when it comes to choosing a plumber.
  • We've started to install new water pipes in Nottingham as part of a £54,000 investment to the city to make sure customers can continue to receive a reliable water service. The investment in 340 meters of new water pipes is being installed in Huntingdon Street and surrounding roads during the next couple of months.
  • Our £1.2 million flood prevention and sewer improvement investment in two areas of Stone, Staffordshire is due to get underway in mid-June.  The work will make sure that the sewers can cope with rain water which will prevent further sewer flooding.
  • We're happy to say that all water supplies should now be back on in Leicester. However the road will remain closed until Sunday.
  • Today our end of year results demonstrate that we've delivered on our commitment to put a real focus on the service we provide our customers, through increased levels of customer service, continued major investment and the lowest average water and sewerage bills in Britain.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance