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Welcome to our media centre, here you will find our press releases, media library, facts and figures about Severn Trent Water, and contact details for our media team.

Are you a customer in need of assistance?

customer in need of assistance

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If you have an emergency or a billing enquiry, check out our Help & contacts section for answers to frequently asked questions. 

Alternatively email us your query or phone us using the numbers below.

  • Emergencies (24hrs)0800 783 4444
  • Billing enquiries (8am – 8pm)03457 500 500

Media contacts

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If you are a journalist with a media enquiry please contact our press team, using the contact details below.


Media office main number02477 715640

Latest News

  • Work is underway in fields off the Kelham Road (A617) to improve Nottinghamshire’s water supply. We're digging a tunnel to lay a large new water pipe beneath the River Trent. When complete, it will help to make sure that Kelham and Halam villages have a reliable water supply and allow new homes to be built in Newark.
  • We’re pleased to say that we expect to start testing Winnie and Tony - Derby’s wind turbines - over the coming weeks. We are working very closely with East Midlands Airport to do this and they have let us know that we have a window of opportunity to test the turbines, safely. This is part of the development of an innovative new radar system, which will benefit the UK aviation and renewable energy industry.
  • Someone in Market Drayton has been throwing their toys out of the pram, or in this case...into the toilet, causing the sewers to be blocked.
  • Our customers who live next to the Dawley Brook in Kingswinford are going to benefit from a £120,000 investment to protect their homes against flooding.
  • Visit our media library to download images, video and more.
  • Key facts and figures, for a quick view of Severn Trent and our performance