Help and Contact
How can we help you?
Frequently asked questions
- Will I get a discount for paying by Direct Debit?
- My account is in credit - how do I claim my refund?
- How do I add further accounts to my existing online profile?
- I am on a shared supply with my neighbour(s), can I separate it?
- What should I do if my email address has changed?
- What is the difference between a foul sewer and a surface sewer
- What is the meter reading service?
- Can I have a combined foul and surface water connection?
- Can you send a copy bill by email?
- How do I calculate my sewage flow rate?
- How will you refund my credit?
- Can I change my username?