Help and Contact
How can we help you?
Frequently asked questions
- How do you deal with customers with individual needs?
- When will I be able to see my bills online?
- What protection do I have under the Direct Debit guarantee?
- How much does it cost to have water meter fitted?
- I need to register as a new customer
- Who is responsible for the sewer/drain on my property?
- How is my monthly Direct Debit calculated?
- What is a Watercard and how can I get one?
- Am I eligible to get money off my bill?
- Why is my water brown/black/orange/yellow?
- Am I a Severn Trent Water customer?
- My partner/family member has passed away. What do I need to do?