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This is Karen and Lee’s story

Chillier days call for hot brews warm showers and hearty meals. But we also understand that this time of year is tough for many of our customers.

We're currently helping more than 215,000 customers a year with our financial assistance schemes. But we know every story is different, and that’s why our team work with you to understand the support that you need.

Please share Karen and Lee’s story with anyone who might need an extra helping hand with their water bill.

Let's be there for each other and weather the winter together.

How we can help

The following steps will help you make sure your bills are as affordable as possible.

Our support schemes

If you're still struggling with your bills after following all the steps above, one of our financial support schemes can help. Find the right one for you.

Doing Right by Our Communities

If you’re struggling to pay your bill, we can help you find the right support scheme for you.

We work in partnership with local organisations and charities across our region to talk about all the schemes that we have available, and to find those customers who need our help the most.

Meet Sonia, one of our External Relationship Co-ordinators.

She tells us about a particular customer she met who was a victim of domestic abuse and had fallen behind on her bills. Hear how one of our financial support schemes was able to make a huge difference in her life.

You can find out even more about what our External Relationships Team do.

Other organisations who can help

If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.