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Help when you need it

Help with paying your bill

We know that sometimes it’s difficult to pay your bills. If you ever need a helping hand, we’ve got several financial assistance schemes

We have several schemes that can help you if you’re struggling to pay your bill, whatever your circumstances. From setting up regular, manageable payments, to reducing your bill to an amount you can afford if you’re on a low income, we’re here to help. 

WaterSure
WaterSure can help you if your income is low and you use a lot of water.
How the WaterSure Scheme could help you  Understanding support available through the Watersure scheme
Big Difference Scheme
Open to all customers, the Big Difference Scheme could save up to 90% on your bill.
How the Big Difference Scheme could help you Understanding support available through the Big Difference Scheme
Severn Trent Trust Fund
A charitable trust set up to help Severn Trent customers struggling with their bill.
How the Severn Trent Trust Fund could help you Understanding support available through the Severn Trent Trust Fund
Payment options
Pay by card, Direct Debit, Watercard or through your State benefits
Find the right payment method for you All the different payment methods available to you
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Help with understanding your bill

Whether you're unsure about something on your water bill, or you have English as a second language and would like to communicate with us in your primary language, there are ways we can help you

Understanding your bill

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Help with a medical condition or disability

If you or somebody in your household has a medical condition or disability that requires high or constant water use, the Priority Services Register could help.

Help with a medical condition

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Save water

Discover how you can save water, energy and money with a few simple changes around the home.

Save water at home