The support we can provide
We have several schemes that can help you if you’re struggling to pay your bill, whatever your circumstances.
From setting up regular, manageable payments, to reducing your bill to an amount you can afford if you’re on a low income, we’re here to help.
Other ways we can help
Depending on your circumstances, we have additional support available. As well as information and advice if you're unsure what direction to take.
How our financial support schemes can help you
We run several schemes that can help make your bill more affordable.
Here’s how the Big Difference Scheme and the Severn Trent Trust Fund helped one of our customers.
Helping people in our communities
Sharon is a carer who looks after mature adults in the community who struggle with issues including isolation and loneliness.
She noticed that one gentleman, George, wasn’t coming out of his house and wasn’t eating. The appliances in his home were almost all broken, so he was unable to cook for himself.
As Sharon spoke to him to understand his situation, she learnt that he was in debt. She decided to try and help him to pay those debts and get the financial support he needed.
Despite living on his own, he wasn’t getting single occupancy discount on his Council Tax, and he was getting no help to pay his utilities bills either.
Help from the Severn Trent Trust Fund and Big Difference Scheme
That’s when Sharon found the Severn Trent Trust Fund and the Big Difference Scheme.
Our teams came out to visit Sharon and George in his home and went through the paperwork with them to get George the help he needed.
“It was absolutely amazing”, Sharon said. “They went through all the forms, told us what to apply for and then helped us fill in the forms.”
Changing lives for the better
The financial support George got from the Severn Trent Trust Fund and the Big Difference Scheme have transformed his life, according to Sharon.
“He lives a completely different life now. Now he goes out. He can go to town, he goes shopping, comes back with a little bag of food.
“The most amazing day was when he went and bought some steak… He hadn’t eaten steak in six years.”
Telling others about the support that’s available
Sharon hasn’t stopped with just helping George though. She’s been spreading the word round to others in her community, handing out leaflets to anyone she thinks might benefit from the financial help we can provide.
“I came away with a lot of leaflets from the Trust Fund, and I give them out all the time to people. I’m just one portal, just screaming…about the Trust Fund and about Severn Trent”.
Talk to us if you need help managing your bill
If you need help managing your bill, please get in touch with us to discuss your financial support options.
We don’t want you to worry and we’d love to be able to help you.
Help from other organisations
There’s lots of help and support available from other organisations too including: