My Account

Help when you need it

We all need a bit of extra help from time to time, and there are lots of ways we can support you and your household. 

We’re here to help 

Whether it’s help understanding your bill, making sure we know how to support you during a supply interruption, or finding the right solution to help you pay what you can afford, we’re here to help you.

Help with a medical condition, disability or additional need

If you have a medical condition, illness, disability or any kind of additional need, join the Priority Services Register so we can give you the right support. 
Priority Services

Helping you to understand your bills

We’ve put together a guide to help if there’s anything you are unsure about on your bill, and we can provide your bill in another language and alternative formats.
Understanding your bill

Extra help to make paying your bills easier

We know that sometimes it can be hard to pay your bills. If you could use some financial support, we’ve got several ways we can help you.
Financial support options

 

 

Help with your account

Looking for bill information? Want to close an account? Forgotten your password? Our guides and advice for managing your account could help. 
'How to' guides and advice  

Our charges

We review our charges every year to make sure our customers always get the best value service. Download a simple guide to our household charges.
Our charges explained

Switch to a water meter

Water meters put the control of your bills in your hands. Keeping an eye on how much water you use could not only help save water, but also reduce your bill.
Apply for a meter