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Help when you need it

We all need a bit of extra help from time to time, and there are lots of ways we can support you and your household. 

We’re here to help 

Whether it’s help understanding your bill, making sure we know how to support you during a supply interruption, or finding the right solution to help you pay what you can afford, we’re here to help you.

Help with a medical condition, illness or disability
If you have a medical condition, illness or disability, we need to know so that we know how to support you best. Join the Priority Services Register to keep us up to date. 
Our Priority Services
Helping you to understand your bills
We’ve put together a guide to help if there’s anything you are unsure about on your bill, and we can provide your bill in another language and alternative formats.
Understanding your bill
Extra help to make paying your bills easier
We know that sometimes it can be hard to pay your bills. If you could use some financial support, we’ve got several ways we can help you.
Your financial support options

 

 

Sign up for alerts

We know it’s important to know what’s going on in your area, especially when there is something affecting your water supply. If we've got your number we can keep you updated by sending text updates directly to your mobile. 

Sign up

 

 

Help with your account
Looking for bill information? Want to close an account? Forgotten your password? Our guides and advice for managing your account could help. 
'How to' guides and advice  
Our charges
We review our charges every year to make sure our customers always get the best value service. Download a simple guide to our household charges.
Our charges explained
Switch to a water meter
Water meters put the control of your bills in your hands. Keeping an eye on how much water you use could not only help save water, but also reduce your bill.
Apply for a meter