My Account
We’re here to help
Whether it’s help understanding your bill, making sure we know how to support you during a supply interruption, or finding the right solution to help you pay what you can afford, we’re here to help you.
Help with a medical condition, disability or additional need
If you have a medical condition, illness, disability or any kind of additional need, join the Priority Services Register so we can give you the right support.
Sign up for alerts
We know it’s important to know what’s going on in your area, especially when there is something affecting your water supply. If we've got your number we can keep you updated by sending text updates directly to your mobile.
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Help with your account
Looking for bill information? Want to close an account?
Forgotten your password? Our guides and advice for managing your account could help.
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