My Account

Help when you need it

We all need a bit of extra help from time to time, and there are lots of ways we can support you and your household. 

Whether it’s help understanding your bill, making sure we know how to support you during a supply interruption, or finding the right solution to help you pay what you can afford, we have a range of solutions that can help.

Joining the Priority Services Register gives you access to additional services, including doorstep security, alternative bill formats, and you can appoint someone to manage your account on your behalf.


More ways we can help

If you have a problem with your water or wastewater services, let us know and we'll try to get your issue solved as quickly as we can.

You can check your area or see any live incidents to see if we're already aware of your problem.

If you still need to report your issue to us, simply select Report a problem and answer a few questions. Please be as accurate as you can, so our team have everything they need to know before they try to resolve the problem.

If you need to let us know that someone has dies, we want to make the process as easy as possible for you.

There are several ways you can tell us that somebody has died. You can: 

Whichever way you choose to inform us, our team will handle it with great care.

Your water bill may vary depending on the services you receive from us, whether you have a water meter or your charges are based on your home's rateable value.

Your water bill covers more than just the cost of cleaning the water you use and the waste water we take away.