Understanding the unmetered fixed charge

We’re committed to making our bills clear to understand, and fair to our customers.

We recently asked a sample of unmetered customers what they thought would be the fairest way for us to charge them for water.

The majority told us that being charged for what you use is the fairest way of being billed.

Moving all customers to meters would be the simplest way to achieve this, however we know that may be too much of an increase for some customers currently on low rateable value charges.

To help with this, we have introduced a fixed charge for customers billed by Rateable Value.