Understanding your bill and correspondence

Whether you're unsure about something on your water bill, or you have English as a second language and would like to communicate with us in your primary language, there are ways we can help you.

We want to make sure your bill is as clear as possible, especially if you’re new to Severn Trent.

To help you understand your specific bill, select the way your home is billed.

If English isn't your first language, or you require you bill in a different format, or you just need some financial help, let us know.

More ways we can help

Some helpful advice about your bills and charges.


Paying your bill should be should be was easy as possible. That's why we have a range of payment options available, including:

If your metered bill seems unusually high, there could be a few reasons for this. We can help you work out why.

Our household charges are agreed with Ofwat every year.

Your water bill may vary depending on the services you receive from us, whether you have a water meter or your charges are based on your home's rateable value.

Your water bill covers more than just the cost of cleaning the water you use and the waste water we take away. Understand what makes up your bill.