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Our service explained
What's the story behind your bill?

Your water bill covers much more than just the cost of the clean water you use and the waste water we take away. Behind the scenes here at Severn Trent we work hard 24 hours a day, 52 weeks a year to ensure that you receive a clean and reliable water supply. And to do this, we need to manage all the pipes and treatment works on a day to day basis as well as invest in them for the future.

Our average household bill for water and sewerage in 2018-19 will be around £348 per year or just 95 pence per day. And we’re proud to say that this is the lowest combined bill across the whole of Great Britain and compares to an average bill of £395 for all other water companies.

You can download a simple guide to our household charges and see the full scheme if you want more detail here.

Below you can see what makes up our average bill of 95p per day.

I need help paying my bill

We know that for some customers, changes in their bills can be difficult to manage. We can help you find the easiest way for you to pay your bill as well as tell you about a number of schemes that we run including the Big Difference Scheme which could help reduce your total bill.

Find out more here or call us on 03456 022 777 to talk through all your options and see how we can help.

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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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Feel free to email us with any enquiries

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