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Supply interruptions due to scheduled work and repairs
We may have to turn off your water supply or reduce the pressure when we carry out planned maintenance or repairs to our water network.
We'll always let you know if we need to turn off your water temporarily
We may have to turn off your water supply or reduce the pressure when we carry out planned maintenance or repairs to our water network.
We’ll always let you know if we need to turn your water off temporarily
We’ll write you to at least two days in advance if we know we need to do work in your area that could affect your water supply, and that work is expected to last more than 4 hours.
We’ll tell you when the supply may be interrupted and when we expect it’ll return to normal.
We'll always try to keep interruptions to a minimum and sometimes you may not notice a change to your supply while we work.
Supply interruptions due to unexpected problems
If you find suddenly that you've no water coming from your taps, or your pressure or flow seems to have changed, it could be because of an emergency in your area.
If you notice a change in your supply, you should check for known problems in your area before contacting us.
If there’s no existing problem affecting your area, you can report a problem with your supply online and our teams will investigate as soon as they can.
How we can help during supply interruptions
We will always do what we can to make sure you're able to access water in the event of a prolonged or unexpected supply outage.
Each supply interruption is different, and we’ll respond to each one according to its own unique circumstances, but there are some common ways we can help.
During a supply interruption we may:
- provide you with an alternative supply of water in an emergency
- re-route water in our network
- deliver water bottles to residents
- set up water stations in the area
Get Priority Services
There are many ways we can provide you with support during disruption to your water.
Our Priority Services can help you, the people you live with, or anyone you know who might need a bit of extra support during a supply interruption.
Once you sign up for Priority Services we’ll be able to make sure you get priority assistance to suit your individual needs whenever we are working in your area.
Don't use water consuming appliances if your supply is interrupted
During supply interruption, do not use household appliances such as:
- washing machines
- dishwashers
- chilled water dispensers in fridge freezers
How supply interruptions might affect your central heating
A water supply interruption will affect different central heating systems in different ways.