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Supply Interruptions

Why your water supply may get interrupted and what we can do to help you.

Supply interruptions due to scheduled work and repairs

We may have to turn off your water supply or reduce the pressure when we carry out planned maintenance or repairs to our water network.

Supply interruptions due to unexpected problems

If you find suddenly that you've no water coming from your taps, or your pressure or flow seems to have changed, it could be because of an emergency in your area.

If you notice a change in your supply, you should check for known problems in your area before contacting us.

If there’s no existing problem affecting your area, you can report a problem with your supply online and our teams will investigate as soon as they can.

How we can help during supply interruptions

We will always do what we can to make sure you're able to access water in the event of a prolonged or unexpected supply outage.

Each supply interruption is different, and we’ll respond to each one according to its own unique circumstances, but there are some common ways we can help.

During a supply interruption we may:

  • provide you with an alternative supply of water in an emergency
  • re-route water in our network
  • deliver water bottles to residents
  • set up water stations in the area

Don't use water consuming appliances if your supply is interrupted

During supply interruption, do not use household appliances such as:

  • washing machines
  • dishwashers
  • chilled water dispensers in fridge freezers

How supply interruptions might affect your central heating

A water supply interruption will affect different central heating systems in different ways.