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My Account

Help with my account

Looking for bill information? Want to close an account? Forgotten your password? Here’s a list of our most frequently asked questions.

About your account and bill

  1. How do I close my account?
  2. Payment options
  3. Billing by Rateable Value
  4. Our service explained
  5. Payment options
  6. Understanding the highway drainage charge
  7. Understanding the unmetered fixed charge
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Help with billing

  1. Alternative bill formats
  2. Do you need to know about my hearing impairment?
  3. Alternative bill formats
  4. Billing by Rateable Value
  5. Our service explained
  6. Understanding the highway drainage charge
  7. Understanding the unmetered fixed charge
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Help if you're having trouble paying

  1. What is the meter reading service?
  2. Big Difference Scheme
  3. Doorstep password scheme
  4. Big Difference Scheme
  5. Nominee scheme
  6. Watersure Scheme
  7. Billing by Rateable Value
  8. I need help paying my bill
  9. Severn Trent Trust Fund
  10. Understanding the unmetered fixed charge
  11. Watersure Scheme
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