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My Account

Help with my account

Looking for bill information? Want to close an account? Forgotten your password? Here’s a list of our most frequently asked questions.

About your account and bill

  1. Billing by Rateable Value
  2. Our service explained
  3. Payment options
  4. Understanding the highway drainage charge
  5. Understanding the unmetered fixed charge

Help with billing

  1. Alternative bill formats
  2. Alternative bill formats
  3. Billing by Rateable Value
  4. Our service explained
  5. Understanding the highway drainage charge
  6. Understanding the unmetered fixed charge

Help if you're having trouble paying

  1. Doorstep password scheme
  2. Nominee scheme
  3. Big Difference Scheme
  4. Nominee scheme
  5. Big Difference Scheme
  6. Billing by Rateable Value
  7. Doorstep password scheme
  8. Severn Trent Trust Fund
  9. Understanding the unmetered fixed charge
  10. Watersure Scheme
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