Useful guides to help you with your account, from bills and payments to moving home.

Explaining what each part of your bill means.

Read the guide to understanding your bill.

How you're charged for your water if you don't have a meter.

Read the Rateable Value guide.

Explaining what the highway drainage charge is and why you pay it.

Read the highway drainage guide.

Information about the unmetered fixed charge, including who pays it and why.

Read the unmetered fixed charge guide.

We know that sometimes it’s difficult to pay your bills, which is why we have created a guide to explain what happens if you don’t or can’t pay.

Read what happens if you don't pay your bill.

There are many ways you can pay your bill. You can choose the payment method that best suits your needs, from a range of payment options.

Read our guide to your different payment options.

If you or somebody in your household has additional needs - such as a medical condition, disability, restricted mobility, or low hearing or vision - the Priority Services Register could help.

Read our help when you need it guide.

How our financial support schemes could help you manage your bill payments.

Read our help with paying your bill guide.

How we use the money we get from your bill payments.

Read the guide to our services.

Why your water supply may get interrupted and what we can do to help you.

Read our supply interruptions guide.