My Account
Help with my account
Looking for bill information? Want to close an account? Forgotten your password? Here’s a list of our most frequently asked questions.
- When will I be able to see my bills online?
- How do I add further accounts to my existing online profile?
- I have forgotten my username (and or) password what shall I do?
- Can I change my username?
- What should I do if my email address has changed?
- Whats my responsibility as a landlord?
- How many Severn Trent water account numbers can I have under my username?
- How do I change my password?
- How do I close my account?
- What should I use for my username and password?
- Can I pay through my benefits?
- Billing by Rateable Value
- How is my monthly Direct Debit calculated?
- My property is empty do I still have to pay charges?
- Are there any cheaper tariffs available for customers who manage their account online?
- Will I get a discount for paying by Direct Debit?
- WaterSure FAQs
- I have changed my bank account, how do I amend my Direct Debit details?
- Can I change back to unmeasured charges?
- I am moving house soon, will I get a refund?
- What is WaterSure and how can I apply for this?
- Do I qualify for single occupancy assessed charges?
- What protection do I have under the Direct Debit guarantee?
- Alternative bill formats
- Big Difference Scheme
- Doorstep password scheme
- What is the meter reading service?
- I have a low income but my water usage is high. Can you help?
- Severn Trent Trust Fund
- Billing by Rateable Value
- I need help paying my bill
- Nominee scheme
- Understanding the unmetered fixed charge