My Account
Help with my account
Looking for bill information? Want to close an account? Forgotten your password? Here’s a list of our most frequently asked questions.
- When will I be able to see my bills online?
- How do I add further accounts to my existing online profile?
- I have forgotten my username (and or) password what shall I do?
- How can I pay my bill?
- What should I do if my email address has changed?
- Can I change my username?
- How do I change my password?
- Whats my responsibility as a landlord?
- How many Severn Trent water account numbers can I have under my username?
- How do I close my account?
- What should I use for my username and password?
- Can I pay through my benefits?
- Support for customers with additional needs
- My property is empty do I still have to pay charges?
- How is my monthly Direct Debit calculated?
- WaterSure FAQs
- Will I get a discount for paying by Direct Debit?
- Are there any cheaper tariffs available for customers who manage their account online?
- Getting your bill in a different format
- I am moving house soon, will I get a refund?
- I have changed my bank account, how do I amend my Direct Debit details?
- What is WaterSure and how can I apply for this?
- Can I change back to unmeasured charges?
- What protection do I have under the Direct Debit guarantee?
- Am I eligible to get money off my bill?
- What is the Severn Trent Trust Fund?
- I have a low income but my water usage is high. Can you help?
- What is the meter reading service?
- What is the doorstep password scheme?
- I need help paying my bill
- What is the Nominee scheme?
- Personalised service