Get in touch

Join our Priority Services Register

Please let us know about any medical conditions or mobility issues you or members of your household have. This will help us to support you in the best possible way, with everything from understanding your bills to providing support during emergency repairs.

Providing support to customers

If you tell us about your situation, we'll make sure you're added to our Priority Services Register. This will help us to help you effectively and efficiently.

You don't have to be the account holder or named on the account to be added to the register. Any member of the household can be included. Children under the age of 13 must have consent from a parent or guardian to be added to the Priority Services Register.

If you’d prefer, you can email your information to us, or call our customer care team on 0800 0854986. Lines are open 8am to 6pm Monday to Friday, and 8.30am to 2.30pm on Saturdays.

Please note we may need to contact you by phone to clarify your specific support requirements so that we can manage your account appropriately going forward. Please provide a valid phone number above.

If you are requesting a Power of Attorney please also attach the original or certified copy of the Power of Attorney document.

You can upload up to 5 attachments. Each attachment should not exceed 5MB.

We only request health data where we believe we can help you to manage your account or provide additional support during an incident, should one occur.

We will keep any data you provide safe and secure. The data you provide will be reviewed at least every two years, and you can withdraw
your consent at any time.

For more information you can review our privacy policy and customer promise.

By registering on our Priority Service Register you are confirming that you have a need for support either during an incident or to help
you manage your account. If your data or circumstances change please contact us by email, on webchat or call us at any time.

By providing this information, you consent to Severn Trent Water holding and using this data for the purposes described.