Join our Priority Services Register

Joining the Priority Services Register means we are able to give you the help you need with everything from understanding your bills to providing support during emergency repairs.

Providing support to customers

Please let us know about any medical conditions or mobility issues you have, so we can support you in the best possible way. If you tell us about your situation, we'll make sure you're added to our Priority Services Register. This will help us to help you effectively and efficiently. If you’d prefer, you can email your information to us, or call our customer care team on 0800 0854986. Lines are open 8am to 7pm Monday to Friday, and 8.30am to 5.30pm on Saturdays.

Account reference number

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Title *

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First name *

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Surname *

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Address 1 *

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Address 2

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Address 3

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Postcode *

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Daytime Contact Number/ Textphone number

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Email address *

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Who do the condtions you have selected apply to? Account holder, child, adult, elderly relative etc

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Does the medical condition mean that the household is unable to arrange an alternative supply of water, or is it detrimental to health if the water supply is interrupted? *

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Please note we may need to contact you by phone to clarify your specific support requirements so that we can manage your account appropriately going forward. Please provide a valid phone number above.

Please tick which services you would like to receive from us

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If you selected other format above please let us know what format you need:

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Please provide details on what type of nominee you would like:

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Nominee Name:

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Address:

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Postcode:

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Telephone number:

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If you are requesting a Power of Attorney please also attach the original or certified copy of the Power of Attorney document.

You can upload up to 5 attachments. Each attachment should not exceed 5MB.

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How did you hear about the Priority Service Register?

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We only request health data where we believe we can help you to manage your account or provide additional support during an incident, should one occur.

We will keep any data you provide safe and secure. The data you provide will be reviewed at least every two years, and you can withdraw
your consent at any time.

For more information you can review our privacy policy and customer promise.

By registering on our Priority Service Register you are confirming that you have a need for support either during an incident or to help
you manage your account. If your data or circumstances change please contact us by email, on webchat or call us at any time.

By providing this information, you consent to Severn Trent Water holding and using this data for the purposes described.

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Phone

Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

Feel free to email us with any enquiries

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