Wonderful on Tap
Caring for our environment, our community, our water.
We work hard to make our water wonderful, and keep our millions of customers ‘on tap’ every day.
But there’s more to Severn Trent than that. We think it’s important to give back to the communities where our customers live. Not because we have to, but because we think we should.
Whether that means caring for the environment, supporting the next generation, or just making our region a better place to live, we want to make a positive difference in your communities.
See our environment and community work come to life on our TV adverts
Watch our environment advert
Watch our community advert
Caring for our customers
Whether it’s help understanding your bill, making sure we know how to support you during a supply interruption, or finding the right solution to help you pay what you can afford, we’re here to help you.

Extra help to make paying your bills easier
We know that sometimes it can be hard to pay your bills. If you could use some financial support, we’ve got several ways we can help you.
Help with your account
Looking for bill information? Want to close an account?
Forgotten your password? Our guides and advice for managing your account could help.