Apply for a water meter
Many customers find that their bills are cheaper after switching to a water meter, and if you use less water after switching to a water meter, it makes environmental sense too.
You can use the CCW calculator to find out if you'll save money by switching to a meter.
You can trial a water meter for two years. If you feel like a water meter isn't right for you during that time, you can switch back to unmetered billing.
If you look after somebody who needs extra support, you can apply for a meter for them. The account holder needs to give us permission to speak to any other person about the account. If they are unable to give consent, we can arrange to speak to another person with lasting power of attorney.
If you are a tenant with an agreement over a 6 month period, you do not need to gain permission from your landlord to have a water meter installed. However we would recommend you notify them. If your lease is for less than 6 months, you must get written permission from your landlord.
A meter measures the water you use, so you only pay for what you use. It can also help to save water - many people make a conscious effort to use less water once they have a meter fitted and this means a benefit for both your pocket and the environment. Using less water means less water needs to be heated. This can help you to save on your energy bills and reduce your (and our) carbon footprint.
We will fit your meter for free, just call us on 0345 7500 500 or apply online for a meter and we will arrange for one of our fitters to come to your house and fit a free water meter. We may only need to visit you once – we will check that it is suitable and fit the meter at the same time. If this isn’t possible then we may need to make another visit.
If possible we will fit the meter outside in an existing boundary box on the first visit. However, if this isn’t possible, but the meter could be fitted outside with additional work (e.g. we have to install a boundary box), we’ll arrange a second visit. This may cause a slight delay in getting the meter fitted, but the work will be completed within 90 days of your original application.
If neither of these options are possible, we’ll check to see if the meter can be fitted inside your property with a radio device so that the meter can be read without having to come into your property. This may also be done on the first visit.
Ideally we would like you to be present when we install the water meter to enable us to confirm you are happy with the meter location and standard of work carried out. If we are unable to fit the meter externally (which is the preferred location) we would require you to be present in order to fit internally.
We do have some rules and conditions but almost all of our customers can have a meter fitted for free. We will only charge you if:
- We have to move the meter after we have fitted it. We will always ask you to sign to confirm that you are happy with the place we have fitted the meter on the day that it is done – this is why we ask you to pay if you change your mind.
There are some properties, especially flats, where it might not be possible for us fit a water meter at all. If this is the case, you might be eligible for one of our assessed charge tariffs. These are based on the type of home you live in (for example, flat or terraced / semi-detached / detached property). If you live alone (where no children, partner or any other individual is living at the property), you may also be entitled to our Single Occupier Assessed Charge Tariff. Please call us on 0345 7500 500 to find out more.