If we notice unusually high meter readings at your home, we might - as part of our promise to find and fix leaks quickly and help you save water - call or write to you offering to investigate the cause.
A high reading could simply be because you're using more water than normal, however it may be caused by a leak, which is why we'd like to send a technician round to check everything's ok and help you get any problems fixed.
We'll offer you a Home Water Efficiency Check and, if necessary, we may be able to provide you with free water saving products, which we will install for you. These will help reduce your water use, and lower your bill.
The Home Water Efficiency Check includes:
- An assessment of your current water use
- Installation of water saving devices where appropriate
- Top tips to help you save water at home
- Checks for simple leaks, on taps and toilet, which we'll repair where possible
We want to reassure you that we’re taking all necessary measures to help ensure your safety, the safety of our teams, and the people they meet during the coronavirus (COVID-19) pandemic.
To do our bit to help prevent the spread of the virus, we're taking extra care when we visit homes.
All of our technicians wear personal protective equipment (PPE) and will respect the
2 metre social distancing guidelines.
If you qualify for water saving devices, they will be sanitised before installation.
Should you wish to contact us regarding this activity please call us on 0330 159 50 70*
*Local rate charges apply from landlines, costs from mobiles will vary depending on your service provider. Call centre operates 8am – 8pm Monday to Friday.