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What is the Big Difference Scheme?

The Big Difference Scheme (BDS) could offer you up to 90% off our average yearly bill. You don’t need to be behind on your bills or on benefits to apply. The scheme is available to Severn Trent customers who may be finding it difficult or struggling to pay their water bill and need a little extra help.

How does it work?

How to apply:

Call us on 0345 602 2777 and we’ll put you in touch with a Big Difference Scheme advisor or you can apply via one of our partnerships*.

* Partnerships for applications are the Severn Trent Trust Fund or Citizens Advice Coventry

Apply for the Big Difference Scheme

You can apply to the Big Difference Scheme at, or by contacting the Severn Trent Trust Fund or Citizens Advice Coventry. To apply, you’ll need proof of your income - such as a wage slip or benefits statement - as well as information on how much you spend and your regular outgoings.