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What is the Big Difference Scheme?

The Big Difference Scheme (BDS) could offer you up to 90% off our average yearly bill. You don’t need to be behind on your bills or on benefits to apply. The scheme is available to Severn Trent customers who may be finding it difficult or struggling to pay their water bill and need a little extra help.

How does it work?

How to apply:

Our wonderful Big Difference Scheme partners; the Severn Trent Trust Fund and Citizen’s Advice Coventry have advisors ready to help you.

Ready to apply?

Please remember that when you are ready to apply, you’ll need your income details (a wage slip or benefits statement) as well as information on how much you spend and your regular outgoings to hand.

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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

0345 750 0500

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