Who can apply
The Big Difference Scheme can offer a reduction of water bills to any Severn Trent customer with a household income below £16,480.
The support you could get
You could get up to 90% off the average Severn Trent bill.
The Big Difference Scheme will assess your household income when you apply.
That assessment determines how big a reduction you're able to get.
Your Big Difference Scheme payment plan
If your application is successful, you'll get a new payment plan.
The Big Difference Scheme design a payment plan especially for you.
Your new plan will include payments towards any debt on your account.
The scheme ends after a year
The scheme runs for 12 months at a time.
You'll have to apply again at the end of each year-long period.
Applying for the Big Difference Scheme
There are two ways you can apply for help from the Big Difference Scheme.
Whichever way you apply, you'll need to provide evidence of your household income.
This could include:
- payslips from within the last 3 months
- benefit award letters from the Department for Work and Pensions
Reporting to credit reference agencies
The Big Difference Scheme is reported to Credit Reference Agencies.
You could be removed from the scheme if you don't make your payments. You may also be unable to apply again.
Help with money
If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.