Big Difference Scheme
Help to reduce the amount you pay for your bill.
You could get up to £390 off your yearly Severn Trent bill
The Big Difference Scheme can offer a reduction of water bills to any Severn Trent customer with a household income below £23,492.
Households with child dependants may be eligible for an additional income allowance in excess of this amount.
The Scheme will assess your household income when you apply, and that assessment will determine how big a reduction you're eligible for. We may also take into consideration personal savings as part of the assessment.
If your application is successful, you'll get a brand new payment plan. The Big Difference Scheme will design a payment plan especially for you which will include payments towards any outstanding debt on your account.
The scheme runs for 12 months at a time. You'll have to apply again at the end of each year-long period.
Applying for the Big Difference Scheme
There are two ways you can apply for help from the Big Difference Scheme. Whichever way you apply, you'll need to provide evidence of your household income.
This could include:
Other organisations who can help
If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.
More ways we can help
If you find you're not eligible for The Big Difference Scheme, don't worry. We have a lots of options available for you to explore.