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The Big Difference Scheme

You could receive between 10% and 90% off the average Severn Trent water bill through the Big Difference Scheme.

The scheme is open to every Severn Trent customer, regardless of your age, employment status, or whether you receive benefits or not.

You don’t need to be behind on your bills or on benefits to apply and eligibility is based on an assessment of your income and expenditure.

The scheme runs for 12 months at a time and you will have to re-apply at the end of each year-long period.

The Big Difference Scheme is run in partnership with the Severn Trent Trust Fund and Citizens Advice Coventry.

If you live outside Coventry, any Citizens Advice office will be able to tell you more about the Big Difference Scheme and help you apply.

There are several ways you can apply got help from the Big Difference Scheme.

Call us on 0345 602 2777 and we’ll put you in touch with a Big Difference Scheme advisor. Alternatively you can apply directly through the Big Difference Scheme website, or you can contact Citizens Advice Coventry.

When you’re ready to apply, you’ll need to provide details of your income details.

To do this, you will need to share:

You will also need to provide information about your outgoings.

This can include:

If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.

A national charity helping people when times get tough, Turn2Us provide financial support to help you get back on track.

A debt charity helping people all over the country, StepChange are able to provide you with a range of debt solutions, no matter what you’re dealing with.

The National Debtline are a charity offering free advice to anyone who needs it. They’ll listen to your situation, work out a budget and guide you through your debt solutions.

WaterSure can help you if your income is low and you use a lot of water.

A charitable trust set up to help Severn Trent customers struggling with their bill.

Pay by card, Direct Debit, Watercard or through your State benefits.