What to do during flooding

There are several different types of flooding.The first thing you’ll need to do is make sure you’re able to contact the right people to help you.

Flooding can be awful and an upsetting experience. We work very hard to stop any flooding from our sewers, but due to various reasons, including storms, it unfortunately does sometimes happen. Remember, there are things that you can do to help prepare your home for storms.

It can be tricky to know who to contact in an emergency - and when it comes to flooding it can be a little confusing as there are different people ready to help depending on the type of incident.

Contact the right organisation for help

You’ll need to contact the right organisation for help during different flooding types. The information below outlines who's responsible for what and who to contact if you do experience a flood.

You should contact your local council to report flooding on roads or blocked drains or grates on highways.

Your local council will also help you with groundwater flooding, and flooding in streams, brooks and small rivers

Find your local council.

They will be able to help if you are at risk of flooding due to rising river levels or a river has broken its banks.

Contact the Environment Agency.

If the flooding is due to heavy rain we may need to wait for the flood water to subside before we can investigate.

You should also contact your insurer so they can give you help and advice.

Read about your responsibilities here.

Report sewer flooding to us

If there is flooding in our sewer network that’s affecting your property and possibly your neighbours, you can:

Get your home rain-ready

We take our responsibility to reduce flooding very seriously. While we make changes to our network to help reduce the risk of flooding, with wet winters (and summers!) here to stay, there are also things that you can do to protect your home if rain is on the way: