In My Area


Advice about flooding

Flooding can be upsetting and stressful, especially when you’re not sure who to contact to get everything sorted, or what type of flooding has occurred.

What to do when you experience flooding

When you experience any kind of flooding, you'll want to get it sorted as soon as possible. To do this, it's important you're able to indentify what kind of flooding it is, so you know who to contact.  

However, there is one thing we recommend in the case of any flooding that affects your home. You should always contact your insurer. If you don’t, it may affect your future claims.  

Types of flooding

There are several different types of flooding including:

  • Major river flooding
  • Surface water and ground water flooding
  • Highway and roads flooding
  • Sewer flooding

Who is responsible for each type of flooding

Different organisations are responsible for each type of flooding.

Working with the Highways agency to manage flooding on roads

The Highways Agency are responsible for making sure highway gullys are clear, so if there is flooding on a road due to something blocking the gully or drain, the Highways Agency will deal with it.

If there is flooding on the road because there is too much water in the sewers and drains, we will share responsibility for dealing with it. This is linked to the highway drainage charge on your water bill.

How to protect your home and be prepared

There are steps you can take to make sure your home and your belongings are protected in the event of flooding.

You can check the latest flood warnings in your area, and there are many organisations that exist to help you find insurance that will cover your home and property for flooding.

Flood Re

Flood Re provide help for households that are at greatest risk of flooding. They help to make flood cover more widely available and affordable as part of home insurance.  

The National Flood Forum

The National Flood Forum is a charity providing support for individuals and communities affected by flooding. They can also provide advice on reducing the risk of flooding.  

The UK Government

There is a lot of useful information on the Government’s website, including how to prepare for flooding, how to report a flood or possible cause of flooding, how to get help during a flood and what to do after a flood.  

Remember, if it’s rainwater flooding, then this will drop when the rain stops. Give it a few hours, and see if it improves. For sewage coming out of a manhole, report this to us and we’ll visit your home to investigate.