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What to do if you have flooding

We know that flooding can be upsetting and stressful. Here's some helpful information on how to tell what kind of flooding is happening, and who to contact for help.

If you're experiencing flooding inside your home, you should contact your household insurance provider straight away. They'll be able to advise you on cleaning up, disinfecting your home and replacement of any damaged property. If you don't contact them, you may not be able to claim in the future. You'll find more information in our handy guide to sewer flooding [PDF]

Major River flooding

Higher levels of rainwater can cause rivers to burst it's banks causing large amounts of flood water and damage. For this, you'll need to have a chat with and the Environment Agency on 0345 988 1188. They will be able to advise further with the next steps you need to take.

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River, Stream and rainwater flooding

When it's raining heavily, you may notice rainwater, surface water flooding and smaller rivers and streams are bursting. Call your local flood authority who'll be able to help and provide advice. You can find out who this is for your area by searching online.

highways and road flooding, highway flooding, road flooding,

Highway and Roads flooding

If the flooding is coming from a highway drain (the ones with holes you can drop keys down) or a gully in the road near to you, speak to your local county council authority for smaller roads, and the Highways Authority for busier and larger routes. They're responsible for these drains in the road, and can help you further.

Sewer Flooding

If you have sewer debris like toilet paper then this will be a sewer flooding. If it's coming from the public sewer we'll be responsible for this. Get in touch with us, and we'll be able to help and provide advice on what to do. If the flooding is only affecting your home and is coming from a private drain on yours or your neighbours boundary, then you or the owner of the drain will need to arrange the repair.

Report a problem

Remember, if it’s rainwater flooding, then this will drop when the rain stops. Give it a few hours, and see if it improves. For sewage coming out of a manhole, report this to us and we’ll visit your home to investigate.

Report a problem

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