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What to do if you have flooding

We know that flooding can be upsetting and stressful. Here's some helpful information on how to tell what kind of flooding is happening, and who to contact for help.

If you're experiencing flooding inside your home, you should contact your household insurance provider straight away. They'll be able to advise you on cleaning up, disinfecting your home and replacement of any damaged property. If you don't contact them, you may not be able to claim in the future. You'll find more information in our handy guide to sewer flooding [PDF]

Remember, if it’s rainwater flooding, then this will drop when the rain stops. Give it a few hours, and see if it improves. For sewage coming out of a manhole, report this to us and we’ll visit your home to investigate.  

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