When you experience any kind of flooding, you'll want to get it sorted as soon as possible.
To do this, it's important to identify:
If you see or experience flooding, it's important to take action as quickly as possible.
If you're unsure, we can help you identify what kind of flooding it is.
Flooding inside your home caused by our drains
If you experience flooding inside your home which has been caused by a problem with our drains, we will do all we can to assist you through this difficult time.
We have a team of case managers that will contact you the day after our engineers have been out to attend the issue and identified and resolved the cause of the flooding.
You will be assigned a case manager who will be your point of contact throughout, your case manager will: