About Us

We listened to you and learnt

Our customer engagement in numbers

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15,000 members of our online community

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32,000 customers were included in our research

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24,000 customer complaints reviewed

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7 million  social media comments analysed

Read our customer business plan for 2020-2025

Want to know more? take a look at our business plan.

View our complete business plans submitted to OFWAT.