About Us

We analysed and understood - and gained new perspective

Through our research, we’ve been able to gain a new perspective on our customers’ needs. We heard four things very clearly that you, our customers  told us were really important to you and we understand all of this should be just as true for future generations as customers today.

Four key areas you want us to focus on

an elder lady filling up a kettle, a lady smiling, people lifting a trolley, a man flying a drone

Read our customer business plan for 2020-2025

Want to know more? take a look at our business plan.

View our complete business plans submitted to OFWAT.