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Empty Property:

If you are the owner of the property and the property is going to be empty but you wish to retain the water supply then the charges remain payable in full and you should not follow the 'moving house' process. Find out more in our FAQ's

What you will need to know

Your new address including the postcode

Optional Information

Meter reading (if applicable)

Forwarding address of the old occupants (of the property you are moving into)

Name of the new occupant (of the property you are moving out from)

1 Let us know where you are moving to
2 Let us know how to contact you
3 About your move
4 Previous occupants in your new home
5 Confirm we’ve got the right info for you
6 Your charges

1 Let us know where you are moving to

2 Let us know how to contact you

Customer {x}

Title *

First name *

Last name *

Date of birth

YYYY

We’ll need your email address. This will also be your username when you login to your online account.

Email address *

We’ll need a contact telephone number in case we need to speak to you about your registration. *

Mobile telephone number

Home telephone

Work telephone

Bank account status *

Employment status *

Household responsibility *

Can we contact you from time to time regarding the services we supply?

Yes

Add another person

By adding another person, you are allowing them to manage the account online using their own profile as well as giving us permission to talk to them about the account . They will also be jointly responsible for all charges against the account.

3 About your move

Please tell us your meter read

Water meter number

Read type

Last read date

Last meter reading

Do you have a meter reading for the date you moved in?

Enter the meter reading for the date you moved in

Please include any leading zeros

When reading your water meter, you only need to record the black numbers. You should ignore any numbers in red.

Please note: if you do not enter a meter reading, your bill will be based on an estimate.

4 Previous occupants in your new home

House number or name *

Street name *

District / Area

Town *

County

Postcode

Country

Search by postcode

5 Confirm we’ve got the right info for you

6 Your charges

Frequently Asked Questions

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