My Account

My water meter

If your metered bill seems unusually high, there could be a few reasons for this.

We can help you work out why.

Getting an unusually high bill or meter reading

Sometimes we all get a bill or have a meter reading which is higher than we expected. If you’ve received a high metered bill, don’t worry – there’s often a simple explanation. If it needs some deeper investigation, we can help work out what’s going on.

More things to think about

a calander

If you’ve moved into your home in the last year, recently had a meter fitted or provided a meter read to us, you may find that the period your bill covers is longer or shorter than before.

This can affect the amount your bill covers. If it's a longer period of time, it's likely that your bill will be for a higher amount. If it's shorter, then you'll often be billed for a smaller amount than usual. You can find the billing period on the front page of your bill, below the large blue circle.

outline of a family

If you’ve welcomed a new addition into the family, got a new housemate or even had guests to stay since your last meter reading, you may notice that your bill has gone up. Remember, on average, each person uses 149 litres of water a day. That’s around 262 pints. There are many water saving products that can help you reduce your water use.

outline of a pipe leak

If you’ve had to call a plumber since your last bill, any water wasted by a leak or burst would have been recorded on your meter. Even a tap that drips just once every second could be wasting up to 21 litres every single day.

If you suspect you may have a dripping tap or leak, you can carry out some tests at home before you contact a plumber.

outline of a tree and a bench

You may notice that your bills are higher over summer, especially if you have a large garden and have been watering it. One great way that you can save water is by getting a water butt. It’ll collect rainwater, which can then be used around your garden

outline of a washing machine

If you’ve changed your boiler or central heating system recently, you may notice your bill from when you had this work done is higher than you're used to. Emptying the old system and refilling the new one will increase the amount of water that you’ve used.

New appliances like dishwashers and washing machines may use more water than your previous ones, especially if they’re bigger. Check with the manufacturer to see if that’s the case

outline of a house

Every home needs an update every now and then, and if you’ve had renovations done you may see an increase in your water bill. Plastering, painting and even cleaning up afterwards will all add up.

If you’ve had any landscaping, building work or even a new lawn put down, this also would have contributed to an increase in your water usage. Even if it is just from cleaning up dirt from muddy boots!  

Make managing your bills that little bit easier

You can manage your account, pay your bills and set up regular payment plans with ease.