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If your metered bill seems unusually high, there could be a few reasons for this so we can help you work out why.

Is your meter read higher than you expected?

Sometimes we all get a bill or have a meter reading that's higher than we thought. We're here to help you work out if this is genuine water usage, or if you need to do some deeper investigations to work out what's going on. 

Was your previous meter reading an estimate? If this was too low, your current bill may include charges from your previous bill. If you moved in, and didn't provide a start reading, you'll need to provide an up to date meter reading so we can adjust your bill to match your current usage.

If your pipes carrying the water into your home have a leak, you may find that this not only increases your bill but also affects the pressure and flow of your water. We've got more information about water supply and pressure in your home, as well as ways you can get this issue fixed. 
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