My Account

How do I close my account?

You can close your account anytime, as long as the day you want to close it is no more than 28 days in the future. You will need your current postcode, your new address and contact details to get started. If you're a metered customer you will also need to give us a final meter reading.

You can close your account online, even if you have not previously registered for online account management. All the details you need can be found on your bill.

If you need to close an account on behalf of somebody who has passed away, you can talk to us on webchat, send us an email or you can call us on 0345 750 0500.    

No problem at all, just let us know you’re not the bill payer during the moving process.

Don’t worry, you can still close your account. All the details you need can be found on your bill.

You should be told who supplies your new home during the moving process, however you can always check our supply area map.

Yes, simply advise us of their names during the moving process and we can update their details too. If you don’t know their details don’t worry, you can still proceed without them.

We need a final meter reading on the day you move home. If you’re unsure where your meter is located, visit our how to find your meter page.

You only need to read the black digits (or the ones highlighted in black). Please include any leading zeros and read the meter from left to right. Need help reading your meter? Visit our how to read your meter page.

Don’t worry if you can’t read the meter on the day, we’ll estimate the final bill based on your previous usage.

We can take your final meter reading provided we have at least five working days notice. Please call us on 03457 500 500 to speak to one of our advisors.