How do I close my account?
You can close your account anytime, as long as the day you want to close it is no more than 28 days in the future. You will need your current postcode, your new address and contact details to get started. If you're a metered customer you will also need to give us a final meter reading.
You can close your account online, even if you have not previously registered for online account management. All the details you need can be found on your bill.
No problem at all, just let us know you’re not the bill payer during the moving process.
Yes, simply advise us of their names during the moving process and we can update their details too. If you don’t know their details don’t worry, you can still proceed without them.
You only need to read the black digits (or the ones highlighted in black). Please include any leading zeros and read the meter from left to right. Need help reading your meter? Visit our how to read your meter page.
Don’t worry if you can’t read the meter on the day, we’ll estimate the final bill based on your previous usage.
We can take your final meter reading provided we have at least five working days notice. Please call us on 03457 500 500 to speak to one of our advisors.