WaterSure Scheme

Help if your income is low and you use a lot of water.


Capped charges

If you meet the criteria for the WaterSure scheme, we’ll make sure your bills are capped at our average yearly charge.

WaterSure charges for 2022 to 2023.

Charge type

Fixed price per year

Fresh water £198.97
Sewerage £189.60
Total £388.57

 

If your meter reading is lower than the capped amount, you will only pay for the water you have used.

How you can pay

You can pay your bill as you have before by using any of the following payment options:

  • Direct Debit
  • Card Payment
  • Standing order
  • Watercard
  • Through your benefits
  • ChequePayment booklet

Applying for the WaterSure Scheme

A step-by-step guide to applying for help from WaterSure.

You will need to provide proof of your eligibility alongside your application. 

If you’re eligible you can complete an online application form.

Apply for WaterSure

If your application is unsuccessful, we’ll contact you to explain why.

If your circumstances change and you think you then become eligible for help from Watersure, you can apply again.

If you’re applying because three or more children under 19 live with you, you will need to provide:

  • A copy of your benefits summary
  • Evidence of child benefit for your children

For applications based on medical conditions, you’ll need to provide a copy of your benefits summary, and one of the following confirming why you need the extra water:

  • A letter from a medical professional
  • A GP surgery stamp
  • Evidence of repeat prescriptions for medication or creams relating to the condition

If you’re charged for gathering any of the supporting evidence, send us the receipt with your application and we’ll refund you.

You will also need to provide your National Insurance number. This is so we can check the information you provide is correct.

We will also use your NI number to apply to take payment direct from your benefits if you get into debt on your Severn Trent account.

We may write to you from time to time to ask for documentary evidence. This is to make sure the WaterSure scheme is only available to those who meet the criteria.

 

You can also download and print a WaterSure application form [PDF] that you can send to us by post.
If you want to send your application by post, our address is:
Severn Trent, PO Box 409, Darlington, DL1 9WF

You’ll get help from WaterSure for 12 months

If your application is successful, you’ll get help from the WaterSure scheme for 12 months.

You’ll be charged the reduced WaterSure amount from the date of your most recent meter reading before your application was accepted. We’ll contact you to confirm the changes.

We can’t backdate charges to before your most recent meter reading.

You’ll continue to get help from WaterSure for the full 12 months. You will return to paying the normal rate once the 12-month period ends.

You’ll need to re-apply every 12 months if you need help from WaterSure for more than one year.

 

Continue to pay outstanding charges

If you have any outstanding charges on your account, you will still need to pay those. We can arrange payment support to help you.

 

You must tell us if your circumstances change

You must let us know if your circumstances change and you’re no longer eligible for WaterSure.

If you’re no longer eligible and you don’t tell us, we can remove you from the scheme immediately.

If you’re removed from WaterSure at any point, your new charges will be backdated to the date we last received documentary evidence that you were eligible.

We’ll send you a new bill when your new charges have been calculated.

Applying for another year of help

Towards the end of each 12-month period we’ll send you a letter advising you to re-apply.

You will need to complete the self-declaration form to confirm you are still eligible to stay on the scheme.

If you don’t re-apply, or you’re no longer eligible after the 12 months, your charges will go back to what they were before you joined WaterSure.

 

Get in touch

If you're unsure about your renewal or have any questions, please call us on 0800 085 4986. We’ll be happy to help.

 

Check which benefits you can get

You can check which benefits you can get through Turn2Us.

Turn2Us have an online calculator where you can check your benefit entitlement.

Help with money

If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.