Water Direct

Pay your water bill through your benefits.

Water Direct can help you pay your water bill direct from your benefits. Payments are automatic, making it easier for you to pay and budget. 

The Department for Work and Pensions (DWP) deduct an amount from your benefits payment. That is then credited to your Severn Trent account.

You can apply for Water Direct if you or anyone you live with gets any of the following State benefits: 

You must also owe at least £50 on your Severn Trent account.

Applying for Water Direct

If you're eligible, you can apply online to pay by Water Direct

After you submit the form, we'll send your application to the Department for Work and Pensions. 

It usually takes up to four weeks for them to process your application. We'll write to you once we know the outcome of your application.

If you would rather complete a paper application form, you can call 02477 716 585. One of our team will post an application form to you.

The application process can take up to 4 weeks.

You should carry on making small payments to help reduce your current bill while you wait for a response.

If your circumstances change, you may no longer be eligible for Water Direct.

If that happened, the DWP might remove you from the scheme. DWP will contact you if this happens.

If you're declared insolvent, we'll need to set up a new account for you. If you continue to pay your old account, we'll transfer any payments you make to a new account.

Transferred payments will be credited against charges from the day after your insolvency. We'll contact the DWP and give them your new account number so payments can continue.

Other organisations who can help

If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.