Customer Assistance Scheme

We’re working in partnership with an independent charity, Auriga, to support you with your financial needs.

Support available through the Customer Assistance Scheme:

We may also be able to help with essential household items. We'll discuss your eligibility during your assessment with Auriga.

To apply for help regarding your income, you need to:
To apply for debt support, you need to:

Applying for the Customer Assistance Scheme

The easiest way to apply is online.

When you apply, you’ll need to have details of your current income and expenditure and any debts. You may be asked to send in proof of your income.

Documents you can use as evidence include:

Auriga are unable to return the documents, so please only include copies. 

Other organisations who can help

If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.