About Us

The External Relationships Team

The External Relationships Team are here to support customers with Affordability Schemes and the Priority Services Register. 

The team is made up of several coordinators who are responsible for building solid partnerships.  

Community events

We'll attend events across our region.  

We want to engage with as many customers as we can and support those who need help the most.  

We will be able to offer direct support to our customers and raise awareness of our affordability schemes.  

We will provide leaflets as well as Severn Trent goodies, which are all free.



We can also deliver talks to organisations and our customers.  

These sessions are an opportunity for you to have more time to discuss your questions and concerns.  

We'll provide organisations with training packs which they can refer to and a selection of leaflets for our customers.

Drop-in sessions

We can attend drop-in sessions in your area and work with you to provide the best outcome for our customers.  

Over the years we’ve attended various community hubs and centres.  

Get in touch if you would like us to visit and host a drop-in session somewhere in your community. We’d be happy to arrange something with you. 


Partnership work

Our team work very closely with local authorities across the region including Housing Associations and Councils.

We want to ensure we are reaching out to our customers by proactively increasing awareness of our customer assistance schemes along with services your organisation offer. We do this by sharing service needs.

We can promote by letter, email and text and we will share results. Joint mailshots have proven to be a very successful way we can support you in reducing debts for our customers.

There’s a variety of activities we can support you with and what is great is all our services are completely free!

Organisations we’ve worked with

We’ve worked with many organisations, including:


The Wrekin Housing Group

Chesterfield Borough Council

Staffs Housing

Severnside Housing

Case Studies

Get in touch with us

Please get in touch with the External Relationships Team by completing the form below and one of our team members will get back to you. 

Let us know the details of the person who will be the best point of contact for us.


Tell us about the type of event you'd like us to attend or the kind of support you'd like us to provide.


If you have a date in mind, please select below.