Wonderful on Tap

How we're saving water

Find out what we're doing as a business to help play our part in conserving water.

What you can do if you spot a leak

Our customers really help us – often they’re the eyes on the ground so they play an important part in spotting and reporting leaks. 

If you do see a leak or something else you’re worried about please report it on our website, report it to us on social media or give us a call on 0800 783 4444.

When we locate bursts, we send teams out to inspect them and make them safe, and we then look at a number of things before we decide how best to fix them:

1.       Our number one priority is always to keep all of our customers’ water flowing and sometimes we have to make changes to our network to allow us to carry out the repair to make sure there is the least possible disruption for our customers. This can sometimes take a little while for us to do this before we can start fixing the pipe

2.       We also work closely with local authorities and other utility providers to coordinate work and if needed road closures or traffic management  

And don’t worry that someone else may have reported it already, the more information the better!