My Supply

Water quality help and advice

What to do if your water is different to normal

UK water is amongst the very safest and cleanest in the world, and we always work hard to make sure we provide the best quality service possible.

From time to time, you might notice a change in your water's taste, smell or appearance. This is often nothing to worry about, has a simple explanation and can usually be solved by running a tap for a few minutes. 

If your water is cloudy or discoloured, smells or tastes different to normal, you can diagnose and solve your water quality problem using our self-help guides.

What to do if you have low pressure or no water

There are a few reasons why you may have low pressure or no water.

It's usually caused by emergency repair work near your home when something like a big supply pipe has burst, but it could also be a problem with the pipes in your home.

If you have no water or low pressure, you can check for known issues in your area to see if there is anything currently happening that could cause a supply issue.  

Check the detail of what's in your water

If you'd like to get in-depth information about the water we supply to you and what's in it, you can enter your postcode in our water quality checker to read a list that details your water hardness, where it comes from, and what minerals it contains.

Check my Water Quality

Data updated upto Jun 30 2019

Information is based on your normal water source. We may occasionally need to temporarily change the source of your supply for operational reasons.

For more help or advice call us on 0800 783 4444 - this line is open 24 hours a day, seven days a week.